Website:
tetr.com
Job details:
Role Overview
The Visa Manager will lead the end-to-end visa process for students, faculty, and staff traveling internationally. The role requires strong operational excellence, stakeholder management, documentation expertise, and the ability to manage multiple country-specific visa requirements while ensuring a best-in-class student experience.
Key Responsibilities
- Manage the complete visa lifecycle for outbound students across multiple countries.
- Review, verify, and maintain visa documentation with a high degree of accuracy.
- Stay updated on immigration regulations, embassy guidelines, and changing visa policies.
- Coordinate directly with embassies, consulates, VFS centers, visa agencies, and travel partners.
- Guide students through documentation, appointment scheduling, biometrics, interviews, and submission processes.
- Conduct visa information sessions and create detailed documentation guides for students.
- Track visa applications and proactively communicate status updates.
- Handle escalations and resolve visa-related issues within defined timelines.
- Maintain accurate records, dashboards, trackers, and compliance reports.
- Collaborate with Admissions, Student Experience, International Programs, Legal, Finance, and Operations teams.
- Identify opportunities to automate and improve visa operations and documentation processes.
- Ensure compliance with data privacy and document security standards.
Requirements
- Bachelor's degree in any discipline (Master's preferred).
- 4–7 years of experience in visa processing, immigration services, international education, travel operations, or global mobility.
- Experience handling visas for countries such as the USA, UK, Canada, Schengen, UAE, Singapore, Australia, and other major study destinations.
- Strong understanding of embassy procedures and documentation requirements.
- Exceptional attention to detail and documentation skills.
- Excellent communication and stakeholder management abilities.
- Ability to manage large volumes of applications within tight deadlines.
- Advanced proficiency in Microsoft Excel and Google Sheets.
- Experience working with CRM or visa management platforms is preferred.
Preferred Experience
- Experience with universities, study abroad organizations, EdTech companies, or international mobility programs.
- Prior experience managing student visa operations at scale.
- Familiarity with international travel documentation and compliance.
Key Skills
- Visa & Immigration Operations
- Documentation Management
- Student Counselling
- Stakeholder Management
- Process Improvement
- Compliance Management
- Project Coordination
- Problem Solving
- Attention to Detail
- Communication & Relationship Management
Success Metrics
- Visa approval rate.
- On-time visa submission and processing.
- Student satisfaction (CSAT/NPS).
- Zero compliance or documentation errors.
- Turnaround time for visa applications.
- Process efficiency and automation initiatives.
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