Website:
virtualteamsandsolutions.com
Job details:
Job Description – Virtual Assistant
Company: Virtual Teams & Solutions
Location: Sarabhai Campus, Near Genda Circle
Work Timing
• 4:00 am – 6:30 am: Work from Home
• 6:30 am – 7:30 am: Break
• 7:30 am – 1:30 pm: Work from Office
(Aligned with Australian business hours)
Budget For the Role - 3.6 LPA - 4.2 LPA
About Virtual Teams & Solutions
Virtual Teams & Solutions is a specialised staffing and outsourcing partner supporting clients across Australia. We provide trained Virtual Assistants who operate from our India-based office while working in alignment with Australian work standards, communication styles, and time zones.
Our focus is on reliability, professionalism, accuracy, and providing long-term support to our clients.
About the Role
We are looking for a Virtual Assistant to provide administrative and process support to an Australian client.
The role will primarily involve subsidy-related processes and documentation, along with general administrative tasks, data management, follow-ups, social media support, and maintaining accurate records.
The ideal candidate should be organised, detail-oriented, comfortable working with documents and systems, and able to communicate professionally with Australian stakeholders.
Key Responsibilities
1. Subsidy Process Support
• Assist with the day-to-day processing of subsidy-related documentation.
• Collect and organise required information and supporting documents.
• Review documentation to ensure required information is available before processing.
• Update subsidy/application records and trackers.
• Monitor the status of applications and follow up on pending items.
• Identify missing or incorrect information and coordinate for the required updates.
• Maintain accurate records of completed and pending applications.
• Follow the client's established subsidy processes and procedures.
2. Documentation & Administrative Support
• Prepare, organise, maintain, and update documents and records.
• Ensure documentation is complete, accurate, and properly filed.
• Review documents for missing information, errors, or inconsistencies.
• Maintain organised digital folders and document repositories.
• Enter and update information accurately in relevant systems and spreadsheets.
• Follow established processes, checklists, and guidelines.
3. Administrative Duties & Support
• Manage routine administrative tasks and assigned responsibilities.
• Handle emails and respond to routine queries where required.
• Coordinate and follow up on pending tasks.
• Maintain trackers, spreadsheets, and reports.
• Schedule and organise meetings or appointments when required.
• Assist with data entry and basic research.
• Support the client with other administrative tasks as assigned.
4. Communication & Coordination
• Communicate professionally with clients, team members, and other stakeholders.
• Follow up regularly on pending information, documents, and tasks.
• Escalate issues or delays when required.
• Maintain clear records of communication and follow-ups.
• Work according to Australian business hours and professional standards.
5. Social Media Management
• Assist with basic social media management and day-to-day updates.
• Schedule and publish approved content on relevant social media platforms.
• Assist with creating simple social media posts and captions.
• Maintain a basic content calendar and ensure posts are published on time.
• Monitor basic engagement and respond to routine comments or messages when required.
6. Quality & Process Compliance
• Ensure accuracy and attention to detail across all assigned tasks.
• Follow client-specific processes, SOPs, and checklists.
• Maintain confidentiality of client and business information.
• Meet agreed timelines and deadlines.
• Proactively identify issues and communicate them in a timely manner.
Key Performance Indicators (KPIs)
• Accuracy and completeness of documentation.
• Timely processing of assigned documentation and subsidy-related tasks.
• Timely follow-up on pending information and applications.
• Accuracy of data entry and record maintenance.
• Adherence to client processes and SOPs.
• Timely completion of assigned tasks.
• Quality and professionalism of communication.
• Consistent and timely completion of assigned social media tasks.
• Ability to manage tasks independently and meet deadlines.
Skills & Competencies
• Excellent written and verbal English communication.
• Strong attention to detail and accuracy.
• Good organisational and time management skills.
• Ability to manage multiple tasks and priorities.
• Comfortable working with documents, spreadsheets, and online systems.
• Basic to good knowledge of Microsoft Office, particularly Excel and Word.
• Basic understanding of social media platforms.
• Ability to learn and follow new processes quickly.
• Strong follow-up and coordination skills.
• Problem-solving and logical thinking ability.
• Ability to work independently while keeping the team informed.
• Professional and reliable approach to work.
What We Offer
• Professional and supportive work environment.
• Opportunity to work with Australian businesses.
• Exposure to Australian work culture and business operations.
• Training and support for client-specific processes.
Click on Apply to know more.