Big Daddy Chain of Casinos, Golden Globe Hotels Private Limited
Website:
bigdaddy.in
Job details:
VIP Host
Purpose of the Role
To build and maintain strong relationships with high-value/VIP guests, driving repeat visitation and loyalty through personalized service, proactive engagement, and seamless coordination of their gaming and hospitality experience.
Key Responsibilities
- Develop and maintain a personal portfolio of VIP/high-value guests, building long-term relationships and trust.
- Proactively engage with assigned guests before, during, and after their visit — via calls, messages, and in-person interaction.
- Welcome and personally host VIP guests on property, ensuring a seamless and premium experience throughout their stay.
- Understand and maintain detailed guest profiles — preferences, play patterns, special occasions, and requirements.
- Coordinate with Front Office, F&B, Housekeeping, Transport, Gaming, and Cash Desk to arrange guest requirements (rooms, dining, transport, comps).
- Extend and manage complimentary offers, credit lines, and loyalty benefits within approved authority limits.
- Monitor guest play activity and satisfaction, addressing concerns proactively and ensuring service recovery when needed.
- Organize and host special events, invitations, and promotions to drive repeat visits from VIP guests.
- Coordinate with Marketing/CRM teams on guest segmentation, offers, and campaign execution.
- Maintain accurate and updated guest records, visit history, and interaction notes in the CRM system.
- Ensure compliance with responsible gaming, AML, and confidentiality guidelines while handling guest information.
- Uphold the highest standards of discretion, professionalism, and grooming at all times.
Eligibility / Qualifications
- Minimum Graduate; hospitality/gaming/luxury service background preferred.
- 2–4 years of experience in guest relations, VIP services, or casino gaming preferred.
- Age as per applicable state gaming regulations (typically 21+ years).
- Excellent English/Hindi communication skills; additional languages a strong advantage.
- Strong network-building, relationship management, and negotiation skills.
- Proficiency in CRM/guest management systems and MS Office.
- Willingness to travel locally/regionally for guest relationship building as required.
Skills To Be Developed / Applied
- VIP relationship management and guest retention strategies
- Guest profiling, segmentation, and personalized offer management
- Cross-departmental coordination for premium guest experiences
- Event hosting and promotional campaign execution
- Confidentiality, compliance, and responsible gaming adherence
Working Conditions
- Rotational shifts (including nights, weekends, and holidays), as casino operations are 24x7; flexibility for guest-driven schedules.
- Active, guest-facing role involving extensive direct interaction, floor presence, and occasional travel.
- Work in a high-security, camera-monitored environment.
Skills: guest service management,communication,etiquette
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