Website:
samridhiinfotech.in
Job details:
About our client
A fast-growing EdTech and digital learning services company, carved out of a 22-year IT services firm. The company builds LMS/CMS platforms, custom software and cloud architecture, and delivers learning experience design, K-12/higher-ed services, publishing and strategic consulting. Known for a collaborative, veteran-led culture.
About the role
We’re looking for a VP – Delivery Excellence to lead large-scale technology and delivery operations across multiple accounts and strategic engagements — owning delivery leadership, P&L, customer satisfaction and people leadership, while reporting to the Executive Vice President.
Key responsibilities
Delivery & Operational Leadership
- Lead end-to-end delivery across Technology, Product, Content, Engineering, QA, DevOps and Operations
- Establish strong execution discipline and proactively resolve delivery risks and escalations
- Drive continuous improvement in delivery effectiveness, quality and productivity
Business & Financial Management
- Own revenue, margins, costs and profitability for the delivery organization
- Partner with Sales/Account Management on growth, renewals and expansion
- Drive resource utilization, capacity planning and cost optimization
Client & Stakeholder Management
- Act as the strategic interface between enterprise clients and executive leadership
- Lead executive-level governance reviews and own escalation resolution
- Drive customer satisfaction, retention and account growth
Technology & Engineering Delivery
- Partner with Engineering/Product on SDLC, cloud, DevOps, release and deployment execution
- Ensure integrated delivery coordination between Content and Technology teams
- Set engineering standards for quality, scalability and reliability
People & Cross-Functional Leadership
- Lead large, diverse teams across Content, Product, Engineering, QA and Delivery
- Mentor Delivery/Program/Engineering leaders and build succession pipelines
- Build a culture of ownership, accountability and execution excellence
Performance & Operational Excellence
- Own org-wide KPIs, dashboards and management reporting across accounts
- Drive governance mechanisms and provide executive-level business insights
- Champion automation, analytics and AI to improve operational outcomes
Must-have skills
- Technology delivery & operational leadership at scale
- P&L, revenue and margin management
- Client and executive stakeholder management
- Product/engineering delivery with strong SDLC and DevOps understanding
- Cross-functional and people leadership with a track record of talent development
Good to have
- EdTech, Digital Learning, Publishing or SaaS background
- Exposure to LMS/content technology ecosystems
- Global delivery models and multi-country stakeholder management
Preferred background
- 20+ years overall, 15+ years in technology/delivery leadership
- Portfolio/revenue managed of USD 45M+; team size of 500–1,200
- Career started in technology/engineering, progressed into leadership
- BE/BTech/BCA/MCA in IT or Computer Science; MBA a plus
What you’ll get
- Executive ownership of delivery strategy and P&L, reporting to the EVP
- A seat in a veteran-led, mission-driven, “great place to work” culture
- Exposure to enterprise clients and global delivery models
- Compensation aligned with industry standards for senior leadership roles
Location: Pune preferred; strong candidates open to relocating to Pune will be considered.
Click on Apply to know more.
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