Boo Boo Laand
Website:
booboolaand.com
Job details:
About the Role
We are looking for an experienced and proactive Venue Manager to lead the day-to-day operations of our entertainment venue. The ideal candidate will be responsible for ensuring smooth operations, excellent customer experience, team performance, safety, and overall venue profitability.
If you are a strong leader who thrives in a fast-paced, customer-focused environment, we’d love to hear from you!
Key Responsibilities
- Oversee daily venue operations and ensure smooth and efficient service.
- Lead, motivate, and manage the venue team to achieve operational and customer service standards.
- Ensure excellent guest experience and handle customer concerns professionally.
- Monitor sales, revenue, expenses, and venue performance.
- Manage manpower planning, scheduling, attendance, and team productivity.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Coordinate with HR, Marketing, Finance, Maintenance, and other departments.
- Monitor cleanliness, maintenance, safety, and overall venue presentation.
- Plan and oversee birthday parties, events, promotions, and special activities.
- Prepare operational reports and provide regular updates to management.
- Identify opportunities to improve operations, customer satisfaction, and revenue.
Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- 5+ years of experience in venue, retail, hospitality, F&B, entertainment, or similar operations.
- Proven experience in team leadership and people management.
- Strong customer service and problem-solving skills.
- Excellent communication, organizational, and multitasking abilities.
- Strong understanding of sales, revenue, and operational KPIs.
- Ability to work flexible hours, weekends, and holidays.
- Experience in a family entertainment center or similar environment is an advantage.
Click on Apply to know more.
