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🚨 We're Hiring – US Customer Service BPO Professionals 🌙🇺🇸
Looking for your next opportunity in a US Customer Service Voice Process? We are hiring experienced professionals for multiple roles in a fast-paced international BPO environment.
📍 Open Positions:
✅ Customer Service Associate
✅ Quality Analyst
✅ Process Trainer
✅ Team Leader
📍 Location: India
🌙 Shift: US Night Shift (Rotational Week Offs)
Customer Service Associate
✔ Minimum 2 years of experience in a US Customer Service BPO in Voice process
✔ Excellent verbal & written English communication skills
✔ Experience handling customer calls and emails
✔ Basic knowledge of CRM tools
✔ Comfortable working in US Night Shifts
Quality Analyst
✔ Minimum 2 years of experience as a QA in a US Customer Service BPO
✔ Experience in call, chat & email audits
✔ Strong analytical and reporting skills
✔ Experience with quality monitoring tools
Process Trainer
✔ Minimum 2 years of experience as a Trainer in a US Customer Service BPO
✔ Strong presentation and facilitation skills
✔ Experience conducting New Hire, Refresher & Nesting programs
✔ Knowledge of adult learning methodologies
Team Leader
✔ Minimum 2 years of experience as a Team Leader in a US Customer Service BPO
✔ Experience managing teams of 15–25 agents
✔ Strong leadership, coaching, and reporting skills
✔ Ability to drive KPIs including CSAT, Quality & Productivity
Mandatory Requirements
✔ Minimum 2 years of relevant experience (role-specific)
✔ Excellent English communication skills
✔ Graduate preferred
✔ Immediate joiners or candidates who can join within 30 days will be preferred.
📩 If you meet the above criteria and are interested in exploring this opportunity, send your updated resume to dipti@tashiadvisors.com or connect with me on LinkedIn.
Click on Apply to know more.