Jobman by Shunya Tattva
Website:
shunyatattva.com
Job details:
Hi Folks,
We are currently hiring for the role of an Operation Manager with a Leading firm based in Mumbai.
Designation: Operation Manager
Location-Mumbai/Bangalore
Shift: 10 am to 6pm
Salary- Up to 8 LPA
Exp: Min 4- 5yr+
Saturday & Sunday fixed off
Requires excellent communication with immediate joiners
Operations Manager
An Operations Manager ensures that all healthcare services promised to company clients are delivered smoothly and on time. They coordinate with clients, hospitals, labs, doctors, vendors, and internal teams to ensure employees have a hassle-free healthcare experience.
ROLE & RESPONSIBILITIES:
1. Handle Client Accounts
- Manage day-to-day operations for assigned corporate clients
- Solve client and employee issues quickly.
2. Manage New Client Launches
- Set up new corporate accounts before they go live.
- Coordinate with different teams to ensure everything is ready.
- Help HR teams during on boarding.
3. Manage Healthcare Programs
Oversee services like:
- Annual Health Checkups ( AHC )
- OPD Wallet
- Doctor Consultations
- Diagnostic Tests
- Mental Health Programs
- Women's Health
- Dental & Vision Benefits
- Pharmacy Services
Ensure all these services run smoothly.
4. Coordinate Annual Health Checkups
- Schedule health checkup camps.
- Coordinate with hospitals, labs, and diagnostic centers.
- Track appointments, reports, and employee feedback.
- Resolve any delays or issues.
5. Improve Customer Experience
- Collect employee feedback.
- Identify common problems.
- Share suggestions with the Product and Tech teams to improve the app and services.
6. Prepare Reports
- Track service usage, complaints, and performance.
- Share reports with clients and management.
- Suggest ways to improve employee participation.
7. Support Client Renewals
- Ensure clients are happy with the service.
- Help the sales team retain existing clients by providing good service and performance reports.
8. Handle Escalations
- Resolve complaints from clients, employees, or vendors.
- Ensure all issues are closed within the required time.
9. Manage Vendors
Coordinate with:
- Hospitals
- Labs
- Doctors
- Pharmacies
- Mental Health Experts
- Dental & Vision Partners
Monitor their service quality and timelines.
10. Improve Processes
- Create SOPs (Standard Operating Procedures).
- Build trackers and checklists.
- Find ways to automate manual work and improve efficiency.
11. Manage Team
- Guide Operations Executives.
- Assign daily tasks.
- Review work and ensure deadlines are met.
- Coordinate with Product, Tech, Finance, Sales, and Leadership team
Interested candidates kindly share your resume at khushi@shunyatattva.co.in or whts up at 9869200181
Regards,
Khushi Rane
Hr.Manager -Human Resources
khushi@shunyatattva.co.in
9869200181
SHUNYATATTVA MANAGEMENT CONSULTANT
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