TIRUN Travel Marketing
Website:
tirun.com
Job details:
We're Hiring: Travel Consultant (Inside Sales)
Location: Jasola Vihar, New Delhi
Experience: 5-7 Years
About TIRUN
For over 32 years, TIRUN Travel Marketing has been India's leading cruise specialist, representing world-renowned cruise brands including Royal Caribbean International, Celebrity Cruises, Silversea, and Azamara.
As we evolve into a broader premium travel company, we are expanding beyond cruises to curate complete holiday experiences that combine cruises with flights, hotels, land packages, visas, insurance, transfers, and experiences. Our vision is to become India's most trusted premium holiday company, delivering seamless, end-to-end travel journeys.
Role Overview:
We are looking for an experienced travel professional who can combine sales excellence with operational execution to deliver exceptional holiday experiences.
This is a customer-facing role where you will understand customer requirements, recommend tailored travel itineraries, convert enquiries into bookings, and coordinate the complete execution of the holiday. The ideal candidate enjoys interacting with customers, designing travel experiences, and ensuring every trip is delivered flawlessly.
Key Responsibilities:
Holiday Sales & Consultation
- Understand customer preferences, budgets and travel aspirations.
- Recommend customized domestic and international holiday packages.
- Cross-sell cruises, flights, hotels, transfers, sightseeing, insurance and other travel services.
- Convert enquiries into confirmed bookings through effective consultation and follow-up.
Booking & Operations
- Manage end-to-end holiday bookings from confirmation to travel completion.
- Coordinate with airlines, hotels, cruise lines, DMCs, visa partners and internal teams.
- Ensure timely documentation, confirmations and payment follow-ups.
- Resolve customer queries and operational issues proactively.
Customer Experience
- Deliver an exceptional customer experience throughout the booking journey.
- Build long-term relationships that generate repeat business and referrals.
- Handle escalations professionally and maintain high service standards.
Process & CRM
- Maintain accurate booking records and customer information in CRM.
- Ensure complete documentation and operational compliance.
- Track leads, bookings and follow-ups systematically.
Continuous Improvement
- Stay updated on destinations, travel products and industry trends.
- Share customer insights and ideas to improve products, processes and customer experience.
- Support the development of new holiday offerings and bundled travel experiences.
What We're Looking For:
- 5–7 years of experience in selling and executing domestic and/or international holiday packages.
- Experience with FIT holidays, customized itineraries or premium leisure travel.
- Strong knowledge of destinations, hotels, flights and travel products.
- Excellent consultative selling and relationship-building skills.
- Strong operational coordination and attention to detail.
- Comfortable handling multiple bookings simultaneously.
- Experience using CRM and travel booking systems.
- Excellent verbal and written communication skills.
Click on Apply to know more.
