- Salary
- $132k - $190k
- Experience
- 10+ yrs
- Location
- Charlottesville or Boston or Durham or Columbus or United States or Toronto or Vancouver
- Job type
- Full-time
Required skills
- Genesys
- Google
- AWS
- Zendesk
- Five9
- ElevenLabs
- Cresta
- Parloa
About the role
10+ years in technology industry, 4+ years senior leadership in professional services/consulting; experience managing $10M+ client portfolios; large-scale CX/contact center transformation; working knowledge of AI in CX; hands-on CCaaS platform experience; SDLC and Agile delivery; leadership of global teams; strong professional services metrics.
About TELUS International India
Canadian private BPO and digital-services company delivering customer experience, AI, data, IT, and trust-and-safety services for brands.
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