ProHreach Hiring Solution
Website:
prohreach.com
Job details:
Job Description – Telesales Executive
Position Details
Department: Admissions / Sales
Reporting To: Contact Centre Head / Admissions Manager
Employment Type: Full-Time
Role Summary
The Telecounsellor is responsible for engaging with prospective students and parents through outbound and inbound calls, understanding their educational requirements, providing accurate information about courses/programs, and converting enquiries into admissions. The role requires excellent communication skills, strong follow-up, CRM discipline, and the ability to build trust with prospective customers while achieving admission and revenue targets.
Key Responsibilities
1. Lead Management
• Handle all assigned leads received from digital campaigns, website enquiries, walk-ins, referrals, events, and partner sources.
• Make outbound calls to prospective students and parents within defined turnaround times.
• Attend inbound calls and provide prompt, professional counselling.
• Verify lead details and update records in the CRM.
• Classify leads based on qualification criteria and prioritize follow-ups.
2. Student & Parent Counselling
• Understand the student’s academic background, learning needs, career aspirations, and budget.
• Explain course features, curriculum, batches, fees, schedules, and admission process.
• Address objections and provide suitable solutions.
• Recommend the most appropriate program based on the student’s requirements.
• Build trust and maintain a consultative approach throughout the admission journey.
3. Follow-up & Conversion
• Maintain regular follow-ups through calls, WhatsApp, SMS, and emails.
• Schedule counselling sessions, demos, campus visits, webinars, or orientation sessions.
• Ensure timely closure of admission enquiries.
• Re-engage inactive or lost leads through structured follow-up campaigns.
• Meet daily, weekly, and monthly conversion targets.
Skills & Competencies
• Excellent verbal communication and interpersonal skills.
• Strong counselling, persuasion, and objection-handling abilities.
• Customer-focused approach with empathy and professionalism.
• Ability to achieve admission and sales targets.
• Good negotiation and closing skills.
• Strong follow-up and time management.
• Basic knowledge of CRM software and Microsoft Office.
• Ability to work in a fast-paced, target-driven environment.
• Team player with a positive attitude and high level of accountability.
Qualifications & Experience
• Graduate in any discipline (Bachelor’s degree preferred).
•1–3 years of experience in telecalling, telesales, admissions counselling, customer service, or inside sales.
•Experience in the Education, EdTech, Training, Real estate or Service industry is preferred.
•Fluency in English, Hindi, and regional language(s) will be an added advantage.
Key Attributes
• Strong communication and listening skills.
• Positive and persuasive personality.
• High level of discipline and integrity.
• Result-oriented with a focus on customer satisfaction.
• Ability to multitask and manage a high volume of leads.
Click on Apply to know more.
