Website:
nexustelecom.co.in
Job details:
Company Description NEXUS TELECOM PVT LTD has operated in the telecom domain for the past eight years, with expertise in FTTH, IBS, and RF verticals. The company focuses on delivering reliable connectivity solutions and technical services to a wide range of clients. NEXUS emphasizes continuous improvement, operational efficiency, and quality service delivery. ITIHARIT by NEXUS is an emerging brand in the energy sector, specializing in Solar EPC and EV charging solutions, offering team members exposure to growing technology domains. Together, these business lines provide career opportunities across both telecom and clean energy segments.
Role Description This is a full-time, on-site Telecaller and Social Media Executive role based in Faridabad. The role involves making outbound and inbound calls to prospective and existing customers, explaining services and offerings, answering queries, and maintaining call logs and customer records. The Telecaller and Social Media Executive will manage social media pages, create and post engaging content, respond to comments and messages, and support online campaigns to enhance brand visibility. Daily tasks include coordinating with sales and marketing teams, following up on leads, assisting in promotional activities, and preparing basic reports on call outcomes and digital engagement. The role also involves adhering to communication guidelines, maintaining professionalism in customer interactions, and contributing ideas to improve outreach and customer experience.
Qualifications
- Strong communication and interpersonal skills, with clear and confident telephone etiquette.
- Basic knowledge of social media platforms (such as Facebook, Instagram, LinkedIn) and an interest in digital marketing.
- Ability to maintain accurate records, prepare simple reports, and follow structured processes.
- Comfort with using computers, office productivity tools, and CRM or call management software (training can be provided).
- Good command of English and Hindi; additional languages are an advantage.
- Prior experience in telecalling, customer service, or social media handling is preferred but not mandatory.
- Ability to work on-site in Faridabad, manage time effectively, and collaborate with sales and marketing teams.
- Minimum educational qualification of high school completion; a diploma or degree in any field is beneficial.
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