Website:
kheewa.co.in
Job details:
About Kheewa Group of Companies
Kheewa Group of Companies is a diversified business group engaged in Business Consulting, Sales & Marketing, Recruitment Solutions, Franchise Development, E-Commerce, Digital Marketing, Affiliate Marketing, Lead Generation, BPO, HR Solutions, and Technology-enabled Business Services.
Our mission is to help businesses grow through innovative business solutions, effective marketing, and customer-centric services.
We are looking for energetic, confident, and target-oriented Tele Calling Executives who can communicate with customers and prospects, generate enquiries, conduct follow-ups, and support business growth through professional telephone communication.
Job Summary
The Tele Calling Executive will be responsible for making outbound calls to prospective customers, existing customers, businesses, and leads to introduce company products/services, understand requirements, generate enquiries, qualify leads, conduct follow-ups, schedule appointments, and support the sales/business development team.
The candidate will be expected to maintain regular communication with prospects, update customer information, record call outcomes, and achieve assigned daily, weekly, and monthly calling and performance targets.
This role is suitable for candidates who are confident on the phone, persuasive, disciplined, good at follow-ups, and comfortable working with targets.
Key Roles & Responsibilities
1. Outbound Tele Calling
Make outbound calls to prospective customers and business clients.
Contact leads provided by the company.
Conduct cold calling and database calling.
Introduce the company, products, services, and business opportunities.
Explain the benefits and key features of relevant offerings.
Understand customer requirements through effective questioning.
Maintain professional telephone etiquette.
Make sufficient calls to achieve assigned daily calling targets.
2. Lead Generation
Generate new business enquiries through telephone calls.
Identify potential customers from available databases.
Understand the customer's requirement, interest, budget, and timeline where relevant.
Qualify leads according to company-defined criteria.
Identify genuine and high-potential prospects.
Forward qualified leads to the concerned Sales/Business Development team.
Maintain a healthy follow-up pipeline.
3. Customer Follow-Up
Follow up with interested customers regularly.
Contact customers who have requested additional information.
Follow up on quotations, proposals, meetings, demonstrations, registrations, and enquiries.
Maintain scheduled follow-up dates.
Ensure no important lead is left unattended.
Maintain proper follow-up records in CRM/database.
Coordinate with the sales team regarding pending prospects.
4. Sales & Business Development Support
The Tele Calling Executive will support business development by:
Generating sales enquiries.
Explaining basic product/service information.
Identifying customer interest.
Qualifying prospects.
Scheduling appointments for Sales Managers/BDEs.
Sharing relevant customer information with the sales team.
Supporting sales conversion through regular follow-ups.
Re-engaging old and inactive leads.
5. Promotion of Group Services
Depending on the assigned campaign, the executive may promote different services and business opportunities offered by companies within the group, including:
Business Consultancy Services
Recruitment & HR Solutions
Digital Marketing Services
Website Development
Franchise Development
Seller Onboarding
Affiliate Marketing Programs
E-Commerce Solutions
Lead Generation Services
AI & Business Automation Solutions
Other products/services assigned by management
The executive will receive appropriate product/service training before handling each campaign.
6. Appointment Setting
Schedule meetings between qualified prospects and Sales/BDE teams.
Confirm appointments with customers.
Share appointment details with the concerned team.
Conduct reminder calls before scheduled meetings.
Maintain appointment records.
Follow up on missed or postponed appointments.
7. Customer Communication
Communicate with customers in a polite and professional manner.
Listen carefully to customer requirements.
Answer basic questions related to assigned products/services.
Provide accurate information approved by the company.
Handle customer objections professionally.
Escalate technical or complex queries to the concerned department.
Maintain a positive customer experience during every interaction.
8. Objection Handling
Understand the reason behind customer objections.
Respond to common objections using approved sales/support information.
Explain relevant benefits and value propositions.
Avoid making false commitments or providing unauthorized offers.
Reconnect with customers who are not immediately interested.
Escalate important objections and market feedback to the supervisor.
9. WhatsApp & Digital Follow-Up
Follow up with prospects through WhatsApp where permitted.
Share approved brochures, presentations, links, quotations, and information.
Respond to basic customer messages.
Maintain professional WhatsApp communication.
Follow up with customers after sending information.
Update lead status after digital communication.
10. CRM & Data Management
Update customer and prospect information in CRM.
Record call outcomes accurately.
Update lead status after every important interaction.
Record customer requirements and objections.
Maintain follow-up dates.
Maintain accurate customer contact information.
Avoid duplicate or incorrect data entries.
Maintain confidentiality of customer information.
11. Daily Calling & Performance Reporting
The executive will maintain and submit:
Daily Call Report
Total Calls
Connected Calls
Follow-Up Calls
Qualified Leads
Interested Leads
Appointments Scheduled
Sales/Conversion Updates
Pending Follow-Ups
CRM Updates
Daily Productivity Report
Weekly Performance Report
Monthly Performance Report
12. Market Feedback
Collect feedback from prospects and customers.
Identify common customer objections.
Report competitor information received during calls.
Identify customer requirements and market opportunities.
Share useful market feedback with the reporting manager.
Suggest improvements in calling scripts and customer communication based on practical experience.
Requirements & Qualifications
Educational Qualification
12th Pass, Graduate, or Postgraduate in any discipline.
Candidates from Marketing, Commerce, Business Administration, Management, or related backgrounds will be preferred.
Experience
0–3 years of experience in:
Tele Calling
Tele Sales
Telesales
Customer Calling
Lead Generation
BPO
Call Centre
Business Development
Customer Support
Appointment Setting
Freshers with strong communication skills and a willingness to work with targets can also apply.
Communication Skills
The candidate should have:
Good verbal communication skills.
Good Hindi communication.
Basic to good English communication.
Clear pronunciation.
Strong listening skills.
Confident telephone communication.
Ability to explain information clearly.
Ability to handle customer objections.
Professional telephone etiquette.
Technical Skills
Basic knowledge of MS Excel / Google Sheets.
Basic knowledge of MS Word.
Email communication.
WhatsApp Business.
Basic CRM knowledge preferred.
Comfortable using computers and smartphones.
Basic knowledge of online meeting tools.
Familiarity with ChatGPT, Gemini, Microsoft Copilot, or other AI tools will be an added advantage.
Personal Attributes
The ideal candidate should be:
Confident
Energetic
Target-oriented
Result-oriented
Positive
Self-motivated
Persistent
Good at follow-ups
Good listener
Customer-focused
Disciplined
Professional
Comfortable speaking with new people
Able to handle rejection positively
Willing to learn and improve
Key Performance Indicators (KPIs)
KPI Measurement
Total Calls Daily/Monthly outbound calls
Connected Calls Successfully connected calls
Call Duration Quality and meaningful conversation time
Qualified Leads Relevant prospects generated
Interested Leads Prospects showing genuine interest
Appointments Meetings scheduled with qualified prospects
Follow-Ups Follow-ups completed on time
Conversion Contribution to sales/business opportunities
CRM Accuracy Timely and accurate data updates
Productivity Achievement of assigned activities
Reporting Timely submission of reports
Communication Quality Professionalism and call quality
What We Offer
Competitive Salary
Attractive Performance Incentives
Sales & Calling Incentives
Professional Tele Calling Training
Sales & Communication Training
Continuous Learning & Development
Career Growth Opportunities
Exposure to Multiple Business Verticals
CRM & Digital Tools Training
Opportunity to work with AI-enabled business processes
Supportive and Growth-Oriented Work Environment
Career Growth
Tele Calling Executive → Senior Tele Calling Executive → Tele Calling Team Leader → Tele Calling Manager
Depending on performance and skills, employees may also get opportunities to move into:
Sales | Business Development | Customer Success | Lead Generation | Team Management | Operations
Why Join Kheewa Group of Companies?
Work across multiple business domains.
Gain exposure to Business Consulting, Recruitment, Digital Marketing, E-Commerce, Franchise Development, Lead Generation, AI, and Business Automation.
Develop professional communication and sales skills.
Learn modern CRM and digital business processes.
Receive continuous mentoring and training.
Build a career based on performance and skill development.
Work in a dynamic and growth-oriented organization.
Apply Now
📩 Send your CV on WhatsApp:
9872577500
Join Kheewa Group of Companies and build your career in Tele Calling, Lead Generation, Sales & Business Development.
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