Asan Innovators
Website:
asaninnovators.com
Job details:
Company Description Asan Innovators is one of India’s leading companies in Digital Marketing, AI Solutions, and App & Website Development. Founded in 2023, the company partners with startups, growing businesses, and enterprises to help them compete smarter and grow faster in the digital space. Teams at Asan Innovators focus on measurable outcomes, running high-performance marketing campaigns, building practical AI solutions, and developing scalable digital platforms. The organization values strategy, creativity, technical excellence, and accountability for results, treating client businesses with a long-term partnership mindset. Applicants joining Asan Innovators can expect a dynamic, growth-oriented environment with opportunities to work on impactful digital projects.
Role Description This is a full-time, on-site role for a Medical Tele Caller and Reception staff member based in Hyderabad. The role involves handling incoming and outgoing patient calls, scheduling and confirming appointments, providing basic information about services, and maintaining accurate records in the clinic or hospital management system. The team member will greet visitors, manage front desk operations, coordinate patient flow between reception and consultation rooms, and assist with billing or registration processes as needed. Daily responsibilities also include managing call logs, responding to queries professionally, escalating complex issues to the appropriate medical or administrative staff, and ensuring a courteous, patient-centric experience at all touchpoints. The position requires close collaboration with medical and administrative teams while maintaining confidentiality of patient information and adhering to healthcare protocols.
Qualifications
- Strong communication and interpersonal skills, including clear telephone etiquette and a patient-friendly approach.
- Basic computer proficiency and familiarity with appointment scheduling or hospital/clinic management software.
- Organizational and time-management abilities to handle multiple calls, appointments, and front desk tasks efficiently.
- Attention to detail and accuracy in maintaining patient records, call logs, and registration or billing information.
- Ability to remain calm and professional in a fast-paced medical environment and manage patient concerns with empathy.
- Prior experience in tele calling, reception, or customer service, preferably in healthcare or a clinic/hospital setting, is an advantage.
- Basic knowledge of medical terminology and healthcare processes is beneficial.
- High school diploma or equivalent required; additional certification in medical office administration or customer service is a plus.
- Proficiency in English and local languages (such as Telugu and/or Hindi) for effective communication with diverse patients.
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