Duct Clean Co
Website:
ductcleanco.com
Job details:
Role Purpose
The Technical Trainer will be responsible for training, coaching, assessing and developing Duct Clean Co.'s on-ground technicians, supervisors and service teams. The role is a hands-on field training position focused on safe, standardized and technically correct execution across all core Duct Clean Co. services.
Services Covered
Kitchen exhaust path, hood, ducting, blower, degreasing and handover
Inspection, access, mechanical/robotic cleaning, extraction and verification
Dryer exhaust, lint removal, airflow restoration and fire-risk awareness
Blockage identification, mechanical/jetting methods, hygiene and final inspection
Technician Assessment & Certification
- Level 1 - Trainee Technician
Works only under supervision; learning equipment and SOP basics.
- Level 2 - Certified Technician
Can independently perform assigned service activities.
- Level 3 - Senior Technician
Can handle complex activities and guide junior technicians.
- Level 4 - Supervisor Ready
Can manage complete service execution and team coordination.
The trainer will conduct periodic practical assessments, maintain individual skill records and identify technicians requiring retraining before independent deployment.
Key Performance Indicators (KPIs)
KPI Area
% technicians trained against monthly plan
Technician certification / assessment pass rate
Reduction in complaints, rework and execution errors
Reduction in unsafe practices and safety violations
Improvement in output and adherence to planned execution time
Reduction in equipment/property damage incidents
Number of technicians developed to senior/supervisor-ready level
Accuracy and timely closure of retraining actions
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