Trigent Software Inc
Website:
trigent.com
Job details:
About the Company
We are a leading technology company dedicated to providing exceptional support and solutions to our clients. Our mission is to innovate and enhance user experiences through cutting-edge technology and a customer-centric approach. We foster a culture of collaboration, inclusivity, and continuous learning.
About the Role
The L1 Tech Support role is essential in ensuring our clients receive timely and effective assistance with their email and chat applications. This position requires a proactive approach to problem-solving and a commitment to customer satisfaction.
Responsibilities
- Provide technical support for email and chat applications.
- Assist clients with troubleshooting and resolving issues.
- Document and track support requests in the system.
- Collaborate with other team members to improve support processes.
Qualifications
- Must be a graduate from the 2025 batch.
- Background in computer science or related field.
Required Skills
- Experience in email and chat application support.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including night shifts.
Preferred Skills
- Familiarity with troubleshooting software issues.
- Experience in a customer support role.
Pay range and compensation package
Competitive salary based on experience and qualifications.
Equal Opportunity Statement
We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
Click on Apply to know more.