Triol Corporation
Website:
triolcorp.com
Job details:
Full Job Description
The Export sales department in Mumbai is responsible for supporting the sales of power electronics equipment for various oil&gas and industrial markets. Customers are typically oil-service companies, OEMs, EPSs, and dealers in industrial markets. The equipment we develop, manufacture, and service are primarily low- and medium-voltage drives, downhole sensors, and linear ESP.
We are looking for a VSD/VFD Field Service Engineer with a technical background in electrical equipment or power electronics to become part of our growing team. In this role, you will be responsible for establishing and nurturing strong relationships with customers, providing technical support during commissioning and system start-ups, assisting with product configuration, and ensuring that customer requirements are met efficiently and accurately.
Principle Duties & Responsibilities:
- Technical support engineer is responsible for providing uninterrupted service of products in the region of location, equipment commissioning, repair, maintenance services. Perform business trips in the region of the base.
- Carry out commissioning of new equipment at the Customer's facilities.
- Supporting pilot tests, perform commissioning new equipment at customer sites and providing remote support to the service team during commissioning and operations.
- Supporting the sales of the LVD, MVD, downhole equipment in ALS segement from the technical side.
- Perform out repairs of equipment. Maintain records and planning of spare parts for timely uninterrupted product service in the region.
- Receive equipment from the manufacturer's plant, arrange delivery to the customer's facilities, and control the accuracy of order paperwork.
- Providing pre-project inspection of customer's facilities, in preparation for the first implementation of new products.
- Collect and identify information on technical problems of the customer, to formulate proposals to improve the performance of the equipment in operation, technical process of customers. Conduct customer satisfaction survey on delivered and operated equipment.
- Participate in the implementation of corrective and preventive actions developed to improve the quality of equipment delivered to Customers.
- Managing the quality cases, participate in commission investigations of equipment failures at the Customer's or third party's premises.
- Keep daily reports on completed work in CRM Bitrix24.
Job Specifications:
- Bachelor’s degree in electrical engineering, power electronics/ or two-year technical degree with additional 3 years of relevant experience.
- Experience with industrial technical equipment (commissioning, servicing, maintenance, or technical support at customer sites). Experience in maintenance and operation of converter equipment, from 3 years and more (frequency converters, VSD). Experience with Triol VSD/VFD is preferred.
- Ability to analyze project documentation (drawings, diagrams).
- Proactive and solution-focused approach.
- Strong communication and interpersonal skills with a focus on understanding client needs and expectations.
- Ability to prioritize the work in a multi-tasking environment.
- Hindi-C1, Technical English- B2+
Nice to have:
- Possession of complex measuring instruments (oscilloscope, megohmmeter, network analyzer, etc.)
- Experience with artificial lift system
- Experience with programing logical controllers
- Electrical safety certificate above 1000 V, certificate permitting work on offshore platforms
- B-category driver's license
Working Conditions
Able to work a flexible schedule, work long hours and/or irregular hours, travel on-call with short notice and, from time to time, work in extreme weather conditions.
Full-time. Approximately 50% remotely and 50% travel within the country.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
About Us:
Triol is an international company specializing in the development, manufacturing, and supply of low- and medium-voltage variable frequency drives (VFDs), integrated drive systems, and related electrical equipment for industrial and energy markets worldwide.
We have been working on the power electronics market for almost 30 years, performing a full cycle of work - from the development and production of equipment to sales and implementation at the Customer. Our production sites and representative offices are located in Ukraine, Poland, the USA and the Middle East. We have more than 15000 implementations of our products in Europe, USA, Canada, Latin America, Asia, Ukraine, Africa, China. More than 500 highly qualified professionals work on the creation of our unique products..
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