Website:
bigcashweb.com
Job details:
Company Description BigCashWeb is a premier online platform that combines entertainment with financial rewards, enabling users to earn real money and gift cards through engaging tasks. Since 2015, the company has focused on delivering a diverse selection of games and offers from trusted partners, making earning both easy and enjoyable. With a steadily growing user base, BigCashWeb emphasizes user satisfaction, security, and a seamless experience. Team members join a fast-paced, innovative environment where technology and user engagement drive daily work and long-term growth.
Role Description The Technical Support Engineer role at BigCashWeb is a full-time, remote position. In this role, the engineer provides front-line technical support to users and internal stakeholders, diagnosing and resolving issues related to platform access, performance, and functionality. Day-to-day responsibilities include handling support tickets, investigating technical problems, performing root cause analysis, and documenting solutions and known issues. The engineer will collaborate closely with product, engineering, and customer support teams to escalate complex problems, test fixes, and ensure a smooth, reliable user experience. The role also involves monitoring system health, suggesting improvements to support processes, and contributing to user-facing help resources.
Qualifications
- Candidates should possess strong Technical Support and Troubleshooting skills to diagnose, prioritize, and resolve platform and user issues efficiently.
- Candidates should possess solid Analytical Skills to interpret logs, identify patterns, and perform root cause analysis for recurring technical problems.
- Candidates should possess strong Customer Support and Customer Service skills to communicate clearly, manage expectations, and deliver empathetic, solution-focused assistance.
- Candidates should be able to respond to user emails professionally, clearly, and promptly, addressing technical concerns and providing appropriate resolutions or next steps.
- Candidates should demonstrate strong judgment and the ability to make strategic decisions in different support scenarios, balancing user needs, business requirements, security, and technical considerations. Working knowledge of web technologies, APIs, and basic networking concepts (HTTP, DNS, latency, connectivity) is beneficial.
- Experience with ticketing systems and documentation of processes, solutions, and known issues is preferred.
- Ability to collaborate with cross-functional teams, manage multiple issues concurrently, escalate complex problems appropriately, and work effectively in a fast-paced, user-centric environment.
Pay: 20K INR - 25K INR Per Month
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