NLB Services
Website:
nlbservices.com
Job details:
Customer Service Representative
Location: Gurgaon
Experience: 1–3 Years
Qualification: Graduation Mandatory
Monthly CTC: ₹56,000
Notice Period: Immediate
Company: NLB Services
About NLB Services
NLB Services is a talent solutions and digital transformation company helping organizations build, manage, and transform their workforce and business operations.
With expertise across talent solutions, staffing, recruitment, workforce management, technology-enabled services, and digital transformation, NLB Services works with organizations to address evolving business and talent requirements through people, processes, and technology.
Role Overview
NLB Services is looking for a Customer Service Representative with 1–3 years of experience to provide high-quality Tier 2 Customer Support services.
The role involves handling inbound calls, emails, and chats, providing recruitment support to candidates, assisting customers with the self-service portal, carrying out security verifications, and ensuring customer queries and interactions are handled in line with defined processes and service standards.
The role also requires maintaining call and data quality, following appropriate escalation procedures, contributing to team communication, and working towards defined SLA and business outcome targets.
Overall Purpose of the Job
- Provide high-quality Tier 2 Customer Support service to customers with complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Strive to achieve SLA targets and business outcome indicators defined by the client.
Job Responsibilities / Authorities
- Receive inbound calls, emails, and chats and ensure that cases and interactions are logged correctly in the required tool.
- Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes.
- Walk customers through / provide navigational support on the self-service portal.
- Ensure security verifications are carried out as per company policies and procedures and in line with GDPR guidelines.
- Place outbound calls to customers when required, in line with Client / Company guidelines.
- Work productively whilst maintaining exceptional call/data quality standards in line with targets.
- Contribute to the team through open and regular communication with peers / supervisors.
- Adhere to all company or departmental policies and procedures (personnel and operational).
- Keep process repositories like DTPs, Knowledgebase, and SharePoint updated with the current process.
- Maintain regular and punctual attendance in line with company policies and procedures.
- Minimize customer complaints and escalations by providing exceptional service and call control.
Required Qualification & Experience
- Graduation is mandatory.
- 1–3 years of relevant experience.
- Immediate joiners are required.
- PF is mandatory for this position.
- Valid UAN is mandatory.
Important - UAN Mandatory
PF is mandatory for this position.
Candidates must have:
- Valid UAN.
- Proper employment history reflected in UAN.
- Employment documents/PF records for all employments, as applicable.
- UAN employment history and submitted documents should be consistent.
- Candidates with missing employment records or discrepancies in UAN/employment documents may not be eligible.
How to Apply
Interested candidates who meet the above requirements can apply directly through LinkedIn or share their updated resume at:
gyanu.ranjan@nlbtech.in
priyanshi.saran@nlbtech.in
Please mention “Customer Service Representative - Gurgaon” in the subject line.
Candidates are requested to ensure that their UAN employment history and relevant employment/PF records are accurate and consistent before applying.
Click on Apply to know more.
