CNI Consultants
Website:
cniconsultants.com
Job details:
Company Description CNI Consultants, founded in 2006, is a Managed Service Provider specializing in consulting services, hardware and software sales, IT support, and managed services for small to medium-sized businesses. The company focuses on helping clients navigate evolving technologies, regulatory requirements, and system monitoring needs. With experienced professionals and strong vendor partnerships, CNI Consultants delivers reliable, professional, and timely support to organizations with or without an internal IT staff. The team emphasizes personable, client-focused relationships while providing the value and resources expected from a modern technology partner. CNI Consultants enables businesses to focus on operations while the company manages their technology environment.
Role Description This full-time Systems Administrator role is based in Noida in a hybrid work arrangement, combining on-site presence with some work-from-home flexibility. The Systems Administrator will install, configure, and maintain Windows Server environments, including user management, permissions, patching, and performance tuning. The role involves administering and optimizing VMware-based virtualization platforms, managing virtual machines, resource allocation, and high availability configurations. The Systems Administrator will also support and manage Azure services such as virtual machines, storage, backup, and security configurations. Day-to-day responsibilities include monitoring system and network health, resolving incidents, performing root cause analysis, and providing technical support to internal teams and clients. The role will contribute to documentation, backup and recovery plans, security controls, and continuous improvement of infrastructure and processes.
Job description
Technical Lead – Managed Services (24×7 US Client)
Company: CNI Consultants (Big MSP)
Location: Ghāziābād / Remote (US client-facing, 24×7 shift coverage)
Salary: ₹6.4–12 LPA
About the Role
CNI Consultants is seeking a Technical Lead to own end-to-end delivery for a strategic US-based managed services client. You will lead a 24×7 operations team, drive incident resolution, enforce security baselines, and ensure high availability across Windows Server, firewall, backup, and security stacks built on Datto, Huntress, Blackpoint, and related platforms.
This is a client-facing leadership role requiring fluent English, strong MSP discipline, and the ability to work in rotational 24×7 shifts aligned to US time zones.
Key Responsibilities
Technical Leadership & Operations
- Lead L2/L3 engineers across 24×7 shifts for incident, problem, and change management.
- Own escalation handling for Windows Server, Active Directory, DNS/DHCP, Group Policy, and core infrastructure.
- Drive root-cause analysis, major incident reviews, and permanent fixes for recurring issues.
- Define and enforce standard operating procedures, runbooks, and knowledge-base articles.
Tool Stack Ownership
Operate and govern the following platforms across client environments:
- RMM & PSA: Datto RMM, Autotask
- Security & EDR: Huntress, Blackpoint, Rocket Cyber, Datto EDR, ThreatLocker
- Backup & DR: Datto BCDR, Webroot (endpoint/backup as applicable)
- Network & Monitoring: Auvik, LionGuard
- Firewalls: WatchGuard (policy, NAT, VPN, logging, troubleshooting)
- Additional: Datto networking, off-site replication, alert tuning, and integration with Autotask workflows
Security & Compliance
- Implement and maintain security baselines: patching, hardening, EDR policies, MFA, least privilege.
- Coordinate with security vendors (Huntress, Blackpoint, Rocket Cyber, etc.) for threat investigations and remediation.
- Support compliance-related controls (access reviews, logging, backup testing, DR drills).
Client & Stakeholder Management
- Act as primary technical point of contact for the US client during escalations and major incidents.
- Lead client calls, status updates, and post-incident reports in clear, professional English.
- Collaborate with internal delivery managers, project teams, and vendor TACs.
People & Process
- Mentor L1/L2 technicians on troubleshooting, tooling, and documentation standards.
- Monitor SLAs, ticket quality, and shift handovers; drive continuous improvement.
- Participate in hiring, onboarding, and skill development for the operations team.
Required Skills & Experience
- 5–9 years of overall IT experience, with 3+ years in an MSP environment.
- Proven experience as Team Lead / Shift Lead / Senior Engineer supporting US or EU clients.
- Strong hands-on expertise with:
- Windows Server 2016/2019/2022, AD, DNS, DHCP, GPO, file/print services
- Datto RMM + Autotask (alerts, policies, scripting, integrations)
- Huntress, Blackpoint, Rocket Cyber, Datto EDR, ThreatLocker (deployment, policy, investigations)
- Datto BCDR (backup jobs, replication, failover tests, restore operations)
- Auvik / LionGuard (network monitoring, topology, alerts)
- WatchGuard firewalls (Firebox, policies, NAT, VPN, logging, basic troubleshooting)
- Solid understanding of endpoint security, patch management, and backup best practices.
- Good scripting ability (PowerShell / batch) for automation in RMM and Windows environments.
- Fluent English (spoken and written) for client calls, emails, and documentation.
- Comfortable working in 24×7 rotational shifts, including nights/weekends as per US coverage needs.
Preferred (Nice-to-Have)
- Certifications: Microsoft (MD-102, AZ-800/801 or equivalent), Datto, WatchGuard, or security certifications.
- Experience with Datto networking, multi-tenant setups, and advanced Autotask workflows.
- Familiarity with ITIL practices, SLA management, and KPI-driven delivery.
- Prior experience leading a NOC / service desk / managed security team.
Shift & Working Model
- 24×7 shift coverage for a US-based client (rotational shifts including night shifts).
- Remote / Noida-based with possibility of hybrid/onsite as per business needs.
- Must be able to join urgent client calls during critical incidents outside regular hours when on shift.
Compensation
- CTC: ₹6.4–12 Lakhs per annum (based on experience, shift flexibility, and leadership scope).
- Additional shift allowances / incentives as per company policy.
How to Apply
Share your updated resume highlighting:
- MSP experience and client geographies (UK/US/AUS)
- Specific exposure to Datto RMM, Autotask, Huntress, Blackpoint, Rocket Cyber, Datto BCDR, Auvik, WatchGuard.
- Examples of leading teams, escalations, or major incidents.
- send updated resume to hr@cniconsultants.com
Click on Apply to know more.