DESMI
Website:
desmi.com
Job details:
Are you our newest team member as a Technical Engineer, Service, ready to specialize, deepen your expertise, and make an impact within a dynamic and supportive team? DESMI is a dynamic and innovative company where your ideas matter. We're building a culture that values collaboration, continuous learning, and making a difference. As a Technical Engineer at DESMI, you'll have the opportunity to work on challenging projects, develop cutting-edge skills, and connect with a diverse team of talented individuals. If you're looking for a workplace where you can grow, contribute, and be inspired, DESMI is the place for you.
Ideally, We Are Looking For Someone Who Is
- Willing to learn and provide on time service to customer complaints
- Taking a holistic approach
- Thrives in a collaborative environment.
A glimpse into the role
Responsibilities
As a Technical Engineer, Service you’ll be responsible for providing comprehensive post-sales support to customers across various industries. The role involves supervision of equipment installation, commissioning, troubleshooting, maintenance, spare parts coordination, and customer training. The Engineer ensures seamless service delivery, adherence to quality standards, and maximization of customer satisfaction. Your role mainly revolves around:
- Service Operations
- Plan, execute, and supervise installation, commissioning, inspection, and maintenance of Centrifugal & ROTON pumps.
- Ensure compliance with company service standards, safety guidelines, and customer expectations.
- Perform preventive maintenance to reduce downtime.
- Diagnose and repair equipment faults.
- Respond to customer service requests and emergency breakdowns.
- Test equipment after repairs to ensure proper operation.
- Document service reports, maintenance records, and repairs.
- Customer Support & Troubleshooting
- Provide technical guidance to customers to resolve equipment-related issues efficiently.
- Act as the primary escalation point for service challenges and ensure quick resolution.
- Maintain proactive communication with customers regarding service progress, schedules, and downtime management.
- Spare Parts & Warranty Management
- Coordinate spare parts planning and ordering to ensure availability.
- Handle warranty cases in line with company policies and follow up with internal teams.
- Work closely with Sales, Engineering, and Production teams for smooth handover and execution of projects.
- Provide feedback on recurring technical issues to support product design and quality improvements.
- Documentation & Reporting
- Prepare and maintain service reports, commission documents, and customer acknowledgement forms.
- Generate monthly reports on service KPIs such as MTTR (Mean Time to Repair), response time, and customer satisfaction ratings.
- Training & Development
- Conduct product training sessions for customers, channel partners, and junior service engineers.
- Support skill development of service team members by mentoring and coaching.
- Control panels commissioning & Troubleshooting
- On commissioning of panels (DOL, Star-Delta, Soft starter & VFD’s) will check full operational test under load conditions and record voltage, current and load readings. Verify Safety checks like alarms and indicators.
- Understand fault and basic checks like input voltage, components condition, cable loose connections and cables burnt, VFD or soft starter setting & errors.
Your next opportunity starts here
As Someone Who Loves Travelling, Meeting Customer And Understating Their Expectations, We Are Looking For a Profile Who Is Service-oriented And Is a Self-driven Individual With a Deep Understanding Of The Entire Aftersales Servicearea. We Also Imagine That You
- Possess a holistic approach to provide solution to customer complaints and handling claim process
- Have strong English communication skills, both written and spoken, and are comfortable collaborating with international teams.
- Have 3-5 years of experience in handling onsite pumps service calls, problem solving skills, or a similar role.
- Hold a relevant master’s degree in engineering.
Th perks of being at DESMI
At DESMI, we want you to feel supported, valued and motivated. That’s why we offer a range of benefits that make a difference – from flexibility and career opportunities to security.
Here are some of the benefits we offer our employees:
- Skills development and career growth Opportunities for training, job rotation and internal mobility.
- Private healthcare and life insurance Your well-being is important to us. We provide comprehensive private healthcare coverage, giving you access to quality medical treatment when needed.
- On-site canteen Including a lunch buffet on subsidy basis.
- Company sports & social activities
Join events like cricket, table tennis, summer parties, and much more.
What We’re About
But we’re more than just pumps. At DESMI, we believe teamwork and innovation drive success.
When You Join DESMI, You Can Expect
- A collaborative and supportive team environment.
- Opportunities for continuous learning and professional development.
- A chance to contribute your ideas and make a real impact.
- A company that values sustainability and innovation.
We are a flat organization with an open-door policy, where decisions are made together, and ideas are always welcome. Here, doers thrive – if you see an opportunity for improvement, you have the freedom to act on it.
As innovators in reliable and sustainable flow solutions, we serve a wide range of industries from Aquaculture and Defense to Green Technologies – the list goes on. Sustainability is highly appreciated while developing high-performance and long-lasting technologies that help industries adapt to evolving markets while reducing environmental impact.
Ready to apply?
If you're a talented, motivated and passionate individual seeking a challenging and rewarding career where you can contribute to a more sustainable future, we encourage you to apply!
To learn more about this opportunity and submit your application, please contact Mr. Satyanarayana Guttula sagu@desmi.com We are reviewing applications on a rolling basis and encourage you to apply as soon as possible.
Work Location: Goa – India.
Click on Apply to know more.
