iSummation Technologies
Website:
isummation.com
Job details:
ABOUT THE ROLE
We are looking for a Technical Support / Customer Support to assist customers with their queries, troubleshoot issues, and ensure a smooth, satisfactory support experience for every customer.
KEY RESPONSIBILITIES
● Handle customer queries by call, email, or chat and troubleshoot technical issues remotely, for our US-based clients.
● Troubleshoot software, hardware, or application issues and escalate complex cases when needed.
● Log and track support tickets through resolution, escalating complex cases when required.
● Meet SLAs, maintain customer satisfaction, and update support documentation.
● Maintain clear, professional communication aligned with US business hours and culture.
REQUIRED QUALIFICATIONS:
● 3+ years of hands-on experience in Technical Support or SaaS Application Support.
● Degree, diploma, or certification in IT, Computer Science, or a related field.
● Strong knowledge of applications and remote-support tools, or strong hands-on experience supporting a SaaS-based product.
● Good English communication and problem-solving skills.
● Must be willing to work a permanent night shift, on-site at our Ahmedabad office (no rotational or day-shift option)
Location: Adani Shantigram, Ahmedabad (On-Site)
Relevant Experience: 3+ years
Experience Preferred: From IT industry (Technical Support or SaaS Support)
Time: Permanent Night Shift (6:30 PM - 3:30 AM)
Click on Apply to know more.