Getronics
Website:
getronics.com
Job details:
About the Company
Getronics family is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of integrated ICT services for the large enterprise and public sector markets. This includes Workspace, Applications, Communication, Data Centre, Cloud, Consulting, Product and Managed Services. Getronics is the leading member in the Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity, delivering services to 100 countries. The GWA is ranked number 3 globally according to OVUM’s Managed/Maintained End-user Devices with a total of 10M assets.
About the Role
We are seeking an experienced Consultant - Unified Collaboration Team (L3) with strong expertise in Microsoft 365 collaboration, identity management, security, and compliance technologies. The candidate will be responsible for designing, implementing, administering, and supporting enterprise-scale Microsoft 365 environments, with primary focus on Microsoft Teams, Exchange Online, Entra ID, Security, and Compliance solutions. The ideal candidate should possess strong troubleshooting capabilities, automation skills using PowerShell and Microsoft Graph, and experience working in complex enterprise environments.
Responsibilities
- Microsoft Teams Administration & Support
- Manage and support customer Microsoft Teams environment, including Teams policies, governance, voice, meetings, collaboration, and lifecycle management.
- Perform advanced troubleshooting and root cause analysis for Teams-related incidents and service disruptions.
- Implement Teams security, compliance, and governance frameworks.
- Identity & Access Management (Entra ID / Azure AD)
- Manage Microsoft Entra ID administration, authentication, authorization, and identity governance.
- Configure and maintain Conditional Access policies, Multi-Factor Authentication (MFA), Self-Service Password Reset (SSPR), and Identity Protection.
- Support hybrid identity environments including Azure AD Connect and synchronization services.
- Monitor and optimize identity security posture across the organization.
- Exchange Online Administration
- Administer and support Exchange Online environment including mail flow, transport rules, shared mailboxes, resource mailboxes, and retention policies.
- Troubleshoot email delivery, security, and connectivity issues.
- Support migration, coexistence, and modernization initiatives related to messaging services.
- Implement messaging security and compliance controls.
Security & Compliance
- Manage and support Microsoft Defender security solutions across Microsoft 365 workloads.
- Configure threat protection, anti-phishing, anti-spam, Safe Links, Safe Attachments, and incident response activities.
- Administer Microsoft Purview solutions including Information Protection, Data Loss Prevention (DLP), Retention Policies, eDiscovery, and Compliance Management.
- Participate in security audits, compliance reviews, and governance initiatives.
Automation & Reporting
- Develop and maintain PowerShell automation scripts for operational efficiency.
- Utilize Microsoft Graph API for administration, reporting, automation, and integration tasks.
- Create reporting dashboards and operational reports for management and stakeholders.
- Automate routine administrative tasks and operational processes.
Monitoring, Reporting & Service Health
- Monitor Microsoft 365 Service Health, Message Center, incidents, advisories, and planned changes.
- Assess Microsoft service changes and determine customer/business impact.
- Proactively identify recurring incidents and service degradation.
- Develop operational dashboards and reports covering incidents, requests, security, compliance, licensing, and service performance.
- Track trends and provide recommendations to reduce recurring incidents.
- Perform proactive health checks across M365 services.
- Maintain service documentation and operational metrics.
- Microsoft Purview – Data Lifecycle, Retention & eDiscovery
- Administer Microsoft Purview Retention Policies, Retention Labels, Label Policies, and retention settings across Microsoft 365 workloads.
- Configure and troubleshoot retention requirements for Exchange, SharePoint, OneDrive, Teams, and Microsoft 365 Groups.
- Understand and troubleshoot retention conflicts, policy precedence, adaptive scopes, and retention-label behavior.
- Support Microsoft Purview eDiscovery, including cases, holds, searches, review, and export activities as applicable.
- Support compliance investigations and legal requests in coordination with Legal/Compliance teams.
- Maintain documentation for retention and compliance configurations.
- Review existing retention configurations and recommend improvements based on regulatory and business requirements.
Operational Excellence
- Respond to and resolve assigned incidents as well as implement requests and changes within prescribed SLAs and take appropriate actions to ensure none of them exceed their SLA or cause unforeseen business impact.
- Contribute to Project Task, Problem Task as and when assigned.
- When you are unable to resolve an incident or request, or where an assigned incident or request is in danger of not meeting the SLA, discuss with colleague matter experts, vendors or management and follow up.
- Execute recurring operational activities according to prescribed schedules and procedures.
- Liaise with the Service Desk and other Getronics resolver groups on the resolution of customer issues.
- Liaise with Application Support Teams (Internal and External) for resolution of customer issues.
- Update the customer throughout the lifecycle of a call, ensuring satisfactory call resolution is achieved.
- Update the Call Management System, clearly specifying progress and resolution details.
- Track and document problems by status (resolved, duplicated, escalated and under investigation) utilizing established problem tracking and reporting systems.
- Comply with all Customer and Getronics Policies and Procedures.
- Document issues and fixes in the team’s Knowledge Management System.
Certification
- Microsoft Azure Associate / Solutions Architect Expert
- Microsoft 365 Certified: Administrator Expert (MS-102)
- Microsoft Certified: Cybersecurity Architect Expert (SC-100)
- Microsoft Security Operations Analyst Associate (SC-200)
- Microsoft Information Protection Administrator Associate (SC-400)
- Microsoft Teams Administrator Associate (MS-700)
- Microsoft Exchange Online Specialist Certification
Soft Skills
- Customer Focused
- Proactive Attitude
- Problem Solving
- Excellent Communication - Verbal & Written
- Team player
- Take initiative
Language
Work Timing
Click on Apply to know more.
