Website:
onrsr.com.au
Job details:
About The Opportunity
The Technical & Application Support Officer plays an important part in providing technical support and application management to ensure the reliability, performance, and security of ONRSR's IT systems and applications.
A key focus of the role is providing holistic application management including technical assistance, resolving application issues, maintaining system performance, supporting end-users, and ensuring reliable IT operations to enable business continuity and compliance.
Reporting to the Manager, Service Delivery & IT Operations, you will provide second-line support for all ONRSR business applications including SharePoint, PowerApps, Teams, and OneDrive issues escalated from the service desk and proactively support the BTS team by acting upon service requests during high demand periods including logging, triaging and prioritising incoming tickets via FreshService.
You will also play a key role in identifying recurring issues, recommending solutions and ensuring applications align with organisational needs, internal policy and compliance requirements.
With approximately 180 employees nationally, the organisation has recently undergone a restructure within its technology division, identifying new capabilities to support its future direction – so it’s an exciting time to join!
About You - Your Impact And Contribution
To be successful in the position you should have:
- Strong customer focus and empathy, with clear, patient communication and a commitment to sharing knowledge, building capability, and providing measured, practical support.
- Proven success engaging with a range of MSPs.
- Strong hands-on experience with Microsoft 365 administration, including Microsoft PowerApps, PowerAutomate and SharePoint Online configuration.
- Demonstrated experience in developing and maintaining work instructions, processes and procedures along with quick reference guides and user instructions.
- Proven analytical and troubleshooting ability and a sound understanding of M365 security, permissions, and lifecycle management.
- Microsoft 365 Certified: Microsoft 365 Administrator, Teams Administrator Associate, Power Platform Fundamentals and Administrator Expert.
Our Organisation and Culture
The Office of the National Rail Safety Regulator (ONRSR) has the responsibility for regulatory oversight of rail safety throughout Australia. As an independent regulatory authority, ONRSR pursues safe railways for Australia by encouraging safe rail operations, enforcing national compliance with the
Rail Safety National Law and promoting and improving rail safety across the country.
Be part of a values-led organisation with a strong commitment to its Culture Blueprint - the foundation for our purposeful, diverse and inclusive workplace and a key contributor to how we achieve our vision of Safe Railways for all Australians.
Click on Apply to know more.