Website:
novl.co.in
Job details:
Job Description – Application Support Engineer
Location: Bangalore
Employment Type: Full-time
Experience Required: 2+ years of relevant application support experience
About the Role:
We are hiring an Application Support Engineer to provide front-line technical support for the tax, accounting, and workflow applications used across the organization. The selected candidate will play a key role in ensuring business users can work without interruption, issues are resolved quickly, and support processes follow ITIL standards.
The candidate must have hands-on experience supporting one or more of the following applications:
* Drake – Professional tax preparation n software for individual and business tax filings
* Lacerte – Intuit professional tax software for complex individual and business returns
* QuickBooks – Accounting and bookkeeping platform for client financial management
* Transaction Pro – Data import/export utility for QuickBooks and accounting transactions
* UltraTax – Thomson Reuters tax compliance and preparation software
* CCH Axcess – Wolters Kluwer cloud-based tax, audit, and accounting workflow platform Key Responsibilities
* Provide day-to-day support, troubleshooting, and resolution for Drake, Lacerte, QuickBooks, Transaction Pro, UltraTax, and CCH Axcess.
* Log, track, and manage incidents, service requests, and problems through to resolution using the ITIL framework.
* Communicate proactively and clearly with end users, tax/accounting teams, and vendor support teams.
* Follow ITIL standards for Incident, Problem, Change, and Service Request management.
* Maintain knowledge base articles and standard operating procedures for supported applications.
* Monitor application health, perform routine checks, and assist with updates, patches, and deployments.
* Escalate complex or critical issues with accurate, well-documented information.
Must-Have Requirements
* Excellent verbal and written communication skills – mandatory. The candidate must be able to explain technical issues clearly to both technical and non-technical users.
* Solid understanding of ITIL standards and best practices in support operations.
* Strong troubleshooting and analytical skills.
* Experience with incident/ticket management tools.
* Ability to work under pressure, prioritize multiple issues, and meet SLA commitments.
* Willingness to work standard business hours / rotational shifts / on-call support as required. Good-to-Have
* 2+ years of experience supporting tax, accounting, or financial applications, specifically: Drake, Lacerte, QuickBooks, Transaction Pro, UltraTax, and/or CCH Axcess.
* Experience with incident/ticket management tools such as ServiceNow, Jira, Zendesk.
* Experience with SQL, database queries, APIs, or scripting.
* Familiarity with cloud/SaaS platforms and application integrations.
* Certifications such as ITIL Foundation, CompTIA A+, or relevant vendor certifications.
* Degree in Information Technology, Computer Science, or a related field.
L2 5 TO 8 YEARS
APPLICATION SUPPORT ENGINEER -
5 DAYS BLR OFFICE.
Tat - urgent requirement.
Drake
Us taxation
Lacerte, Quick box, transaction pro, CCH AXCESS, ULTRATAX.
Click on Apply to know more.
