Superfone
Website:
superfone.in
Job details:
About us:
Superfone is a next-generation telecom operator (DOT licensed) on a mission to reimagine the business mobile number for SMBs in India. We offer a VoIP-based mobile number that works on our app and can be shared by multiple team members – a first of its kind in India! Beyond communication, Superfone enables business growth through integrated AI tools, AI agents, and business software built on the phone platform.
Superfone is founded by leaders who have held key roles at high-growth companies like Flipkart, Ola, and PhonePe, bringing deep experience across product, business growth, and revenue scaling. They bring firsthand insight into building and scaling businesses in fast-paced environments, and work closely with the team to drive meaningful impact and growth.
Backed by top-tier investors, Superfone has raised over $3M in funding and is on a strong growth trajectory, rapidly scaling its product and customer base.
Important points:
● 100% on-site role in Bangalore
● Immediate joiners are strongly preferred
● This is a 3-month trainee period, post which candidates may be converted to full-time role based on performance
● Full-time role includes PF and medical insurance benefits
About the role:
As a Tech Support Engineer Trainee, you will be the primary point of contact for our customers, providing exceptional technical support and troubleshooting complex issues. You will play a crucial role in ensuring customer satisfaction and driving product improvement.
This role is well-suited for individuals who are passionate about building a niche technical skill set, enjoy solving problems, and are deeply customer-focused. If you are eager to learn, thrive in a fast-paced startup environment, and want hands-on exposure to VoIP systems, networking, and SaaS products, this role offers a unique opportunity to develop expertise in a highly specialized domain.
Responsibilities:
- Handle customer inquiries and resolve issues promptly and effectively.
- Troubleshoot technical problems and identify root causes.
- Escalate unresolved issues to appropriate internal teams.
- Create and maintain comprehensive knowledge-based articles to document solutions and best practices.
- Master the use of our helpdesk software and other relevant tools.
- Collaborate with internal stakeholders to identify product enhancements and improvements.
What you will learn:
- Integrations and troubleshooting of CRM tools, Whatsapp API, and AI agents.
- VoIP platforms like Asterisk and Kamailio, including configuration and troubleshooting.
- Networking protocols (TCP/IP, UDP, SIP) and HTTP, with the ability to diagnose call flow or connectivity issues.
- SQL databases and RESTful APIs.
- Linux operating systems.
- Monitoring tools and log analysis (application, system, VoIP call logs).
Requirements and Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Prior internship experience in a technical domain is mandatory.
- Basic understanding of technical concepts such as APIs, webhooks, and programming fundamentals is mandatory.
- Excellent written and verbal communication skills, with a focus on active listening and problem-solving.
- Proficiency in Hindi and English is a must.
- Proficiency in analytics tools like MS Excel.
- Passion for customer support and a commitment to delivering exceptional service.
- Ability to collaborate effectively with cross-functional teams.
Compensation and Other Perks:
- During the trainee period: Rs 20k fixed + 5k performance bonus
- Upon conversion to full- Time: Competitive salary + Medical insurance + PF benefits
- Strong learning and growth opportunities
- Collaborative and supportive team culture
Click on Apply to know more.
