Sitel Group
Website:
foundever.com
Job details:
- Team management experience
- communication skills- B2 High/C1 Level
- Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
- Experience within customer services(Voice process)
- Excellent leadership and communication skills
- Should be comfortable with rotational shifts & Week Offs
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
- Education
- Graduate
- Team Leader – Travel Process (Inbound)
📍 Gurgaon (Sector 30)
✈️ Travel/Ticketing experience mandatory (Amadeus/GDS/Sabre)
👥 Minimum 1 Year TL Experience
🕒 24/7 shifts | 2 days off
Education : HSC /Grad
Experience : Minimum 1 year of experience as a TL /
Customer Service Experience (Inbound)
Background : BPO Experience
Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills
Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage
Notice Period : Minimum 15 days or immediate
- Team management experience
- communication skills- B2 High/C1 Level
- Minimum of 1 years’ experience within a contact Centre environment as a Team Manager
- Experience within customer services(Voice process)
- Excellent leadership and communication skills
- Should be comfortable with rotational shifts & Week Offs
- Strong coaching and people-development skills through call listening, quality feedback, etc.
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Creative thinking
- Education
- Graduate
Click on Apply to know more.
