Legal Dev
Website:
legaldev.in
Job details:
Job Title: Team Leader – Telesales
Experience in taxation, legal, compliance, company registration, or business consultancy services is mandatory.
Company: LegalDev Tax India Pvt Ltd.
Location: No-3, Roop Nagar, Shalimar Bagh Main, Chitrakoot Marg, Near SBI Bank, Bhura Patel Nagar A, Tagore Nagar, Jaipur, Rajasthan – 302021
Employment Type: Full-Time
Experience: 2–5 Years
Notice Period: Immediate Joining or Maximum 1 Month
CTC: ₹2.4 Lakh – ₹4.2 Lakh per annum + Performance-Based Incentives
Language Preference: Must be proficient in English and Hindi (Read, Write & Speak)
Company Overview
LegalDev Tax India Pvt Ltd. is a growing business assistance and professional services company specializing in company registration, taxation, compliance, accounting, legal advisory, and other business support services. Our team of Chartered Accountants, Company Secretaries, legal professionals, and business experts works to simplify business processes and provide reliable solutions to clients.
We are looking for an experienced and result-oriented Team Leader – Telesales to lead our telesales team, drive sales performance, manage leads, and ensure achievement of monthly business targets.
Why Join Us?
- Be part of a fast-growing organization with strong growth opportunities.
- Lead and develop a professional telesales team.
- Work with a diverse range of business clients.
- Competitive salary with performance-based incentives.
- Opportunity for career growth into senior sales management roles.
- Supportive and target-oriented work environment.
- Opportunity to develop leadership, sales, and client management skills.
Role Description
As a Team Leader – Telesales, you will be responsible for managing, motivating, and monitoring the telesales team to achieve daily, weekly, and monthly sales targets. You will ensure effective lead utilization, improve conversion rates, support team members in closing sales, and maintain high standards of customer engagement.
The ideal candidate should have strong communication, sales, leadership, coaching, and team management skills, along with the ability to work effectively in a target-driven environment.
Key Responsibilities1. Team Management
- Lead, supervise, and manage a team of Telesales Executives.
- Allocate leads among team members and ensure proper follow-up.
- Monitor individual and team performance on a daily basis.
- Motivate team members to achieve and exceed sales targets.
- Maintain discipline, productivity, and professional standards within the team.
2. Sales & Target Achievement
- Set and communicate daily, weekly, and monthly sales targets.
- Drive the team towards achieving assigned revenue and conversion targets.
- Monitor lead-to-call, call-to-follow-up, and follow-up-to-conversion ratios.
- Identify reasons for low performance and implement corrective actions.
- Take responsibility for overall team sales performance.
3. Lead Management & Conversion
- Ensure timely calling and follow-up of assigned leads.
- Monitor lead quality, lead utilization, and conversion rates.
- Assist team members with difficult or high-value prospects.
- Take escalation calls when required and support the team in closing sales.
- Ensure that no potential lead is unnecessarily lost due to delayed follow-up.
4. Coaching & Training
- Train new and existing team members on sales processes and company services.
- Conduct regular product/service knowledge sessions.
- Provide guidance on calling techniques, objection handling, negotiation, and closing.
- Conduct call audits and provide constructive feedback to team members.
- Identify skill gaps and arrange appropriate coaching and training.
5. CRM & Reporting
- Ensure accurate and timely updating of customer information in the CRM.
- Monitor daily call reports, follow-ups, conversions, and sales data.
- Prepare daily, weekly, and monthly team performance reports.
- Track important sales KPIs and share performance updates with management.
- Ensure proper documentation of customer interactions and sales activities.
6. Client Relationship Management
- Ensure professional communication with prospective and existing clients.
- Handle escalated customer queries and complaints effectively.
- Ensure that clients receive accurate information regarding company services.
- Maintain a customer-focused approach throughout the sales process.
7. Coordination with Management & Other Teams
- Coordinate with Sales, Operations, Accounts, and other relevant departments.
- Share market feedback, customer requirements, and competitor insights with management.
- Communicate management decisions, targets, and sales strategies to the team.
- Suggest improvements in sales processes and lead-conversion strategies.
8. Performance Monitoring
- Conduct regular performance reviews of team members.
- Identify high performers and support their growth.
- Identify underperforming employees and provide performance improvement guidance.
- Maintain a healthy and competitive team environment.
- Ensure adherence to company policies, processes, and reporting requirements.
Key Performance Indicators (KPIs)
The Team Leader will be evaluated based on:
- Team Sales Achievement
- Monthly Revenue Achievement
- Lead Conversion Rate
- Individual Sales Performance
- Team Productivity
- Follow-Up Effectiveness
- Lead Utilization
- Customer Conversion Ratio
- Average Revenue per Lead
- Team Attendance & Discipline
- CRM Data Accuracy
- Customer Satisfaction
- Employee Retention and Team Stability
Required Qualifications
- 2–5 years of experience in telesales, inside sales, telecalling, or a related field.
- At least 1 year of experience in a team-handling or supervisory role is preferred.
- Strong communication skills in both English and Hindi.
- Excellent sales, negotiation, persuasion, and closing skills.
- Strong leadership and team-management abilities.
- Ability to motivate and guide a sales team.
- Good knowledge of CRM systems and basic computer applications.
- Strong analytical and problem-solving skills.
- Ability to work under pressure and achieve targets within deadlines.
- Customer-focused and result-oriented approach.
- Bachelor’s degree in any discipline is preferred but not mandatory.
Preferred Qualifications
- Experience in selling legal, taxation, accounting, compliance, financial, or business-related services.
- Knowledge of company registration, GST, taxation, accounting, compliance, or other business services.
- Proven track record of achieving sales targets.
- Experience in handling a team of 5–15 or more telesales executives.
- Experience with CRM-based lead management and sales reporting.
Ideal Candidate
We are looking for someone who is:
- A strong sales performer and team motivator.
- Confident in handling sales objections and difficult customers.
- Comfortable working in a target-driven environment.
- Capable of taking ownership of team performance.
- Good at coaching and developing team members.
- Data-driven and focused on improving conversion rates.
- Professional, disciplined, and highly responsible.
How to Apply
Interested candidates can send their updated resume to hr@legaldev.in with: mobile no :- 7217254107
- A brief summary of relevant telesales/team-handling experience.
- Details of current and previous sales targets and achievements.
- Current Location:
- Current CTC:
- Expected CTC:
- Notice Period:
Location:
No-3, Roop Nagar, Shalimar Bagh Main, Chitrakoot Marg, Near SBI Bank, Bhura Patel Nagar A, Tagore Nagar, Jaipur, Rajasthan – 302021
Click on Apply to know more.
