Website:
compassinternationalholdings.com
Job details:
Job Description
Purpose : The CMS Team Lead role with Cartus is based on-site with a major corporate client in India, providing support to the Client Assignment Management team. The individual will be responsible for supervision of the CMS function, operational excellence, people leadership, stakeholder management, escalation management, and service delivery.
Areas Of Responsibility
Team Lead Supervisory Tasks
- Act as a key strategic partner to the Assignment Management team and also as first point of escalation on CRC matters
- Lead CMS team by modelling exceptional customer service and driving service excellence
- Support all people aspects of the CMS team, including:
- Recruitment and training of new team members
- Assigning role & responsibilitities across the team
- Holding regular one on one meetings with team members to monitor workload, provide guidance where needed and deliver regular, timely feedback
- Leading weekly CMS team meetings
- Delivery of annual performance feedback
- Participating in annual compensation review
- Function as first point of contact for questions, coaching and escalations for CMS and providetechnical direction
- Oversee all operational aspects of the CMS function, including documenting and monitoring key processes, and proactively proposing changes to the Client, where needed
- Be a Cartus advocate within the team and support Cartus Management in the maintenance and roll out of Cartus policies and procedures
- Ensure team’s compliance with client corporate policies, programs, and standards
CRC – Core Functional Responsibility
- Provide Support to Client Assignment Managers on planning for and management of complexmoves/mobility queries, as determined by the Client
- Interact with client Business Partners and others within HCM on moves, immigration questions,etc,
- Lead briefings with assignees where appropriate/requested
- Request, review and issue cost estimates to the client business
- Handle exception requests
- Interact with vendors providing a range of services
- Responsible for data integrity for assignee records
- Prepare and upload relevant documentation to records e.g. manage lease information, transferletters and expatriate documentation
- Work with Client Assignment Managers on initiation and communication of certain relocationpolicy types
- Ad hoc and regular reporting
- Involvement in ad hoc regional projects
- Proven leadership skills with the ability to motivate, coach, mentor, and develop team members to achieve high performance and service excellence.
- Minimum 5 + years of experience in Global Mobility Services.
- Previous people management experience, including performance management, coaching, succession planning, and employee development.
- Demonstrated technical proficiency in Global Mobility technologies and assignment management systems (e.g., Topia, Equus, Workday and related mobility platforms).
- Excellent analytical and problem-solving skills, with the ability to review data, identify trends, assess risks, detect and correct errors, and make data-driven recommendations.
- Strong attention to detail and accountability for maintaining data quality and operational accuracy.
- Demonstrated ability to leverage operational metrics, reporting, and performance data to drive informed decision-making and continuous improvement initiatives.
- Exceptional organizational skills with the ability to manage multiple priorities and ensure timely completion of deliverables.
- Strong planning and time management skills.
- Ability to create, design, standardize, and implement process improvements and identify operational efficiencies.
- Demonstrated experience managing complex client, assignee, and operational escalations.
- Strong risk assessment and escalation management capabilities.
- Ability to establish structure, drive accountability, monitor team performance, and ensure adherence to service standards and SLAs.
- Excellent communication, stakeholder management, and relationship-building skills.
- Ability to prioritize workload, adapt to changing business needs, and perform effectively in a fast-paced environment.
- Experience operating within a global and matrixed organization.
- Strong Excel skills preferred.
- Experience preparing and presenting operational insights and recommendations to leadership and client stakeholders.
- Strong analytical thinking and data-driven decision-making.
- Excellent organizational and time management skills.
- Proven people leadership, coaching, and talent development capabilities.
- Effective escalation, risk management, and conflict resolution skills.
- Strong stakeholder management and influencing skills.
- Focus on operational excellence, process governance, and continuous improvement.
Preferred Experience And Qualifications
To be successful in performing and developing this role, the candidate will need to demonstrate strength and experience in a majority of the following areas:
Leadership Competencies
ABOUT US
Cartus is leaning into its essence,
Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc.
(NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.
We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results.
We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
- Great Place to Work
- Forbes World's Best Employers
- Newsweek World's Most Trustworthy Companies
- Ethisphere World's Most Ethical Companies
Click on Apply to know more.
