Infasta Soft Solutions Pvt Ltd
Website:
infasta.com
Job details:
Company Description
We are an end to end web solution services company who believe that if our clients can envision their goal, we can make their vision a reality through the web portals we design. It is our earnest endeavor to offer practical solutions with the aid of the latest technology to ensure optimal results for the sustainability of our client’s business and fulfilling its objectives. We deliver an array of services including website designing, mobile application development, graphic designing, end to end content writing, internet marketing, and social media management to name a few.
Job Description
Team Leader - BPO Sales
Role Overview
The Team Leader will be responsible for coordinating, monitoring, and improving the overall performance of Petsfolio across operations, sales, marketing, recruitment, customer experience, and app performance.
This role requires strong ownership, execution ability, multitasking, leadership coordination, and a growth-oriented mindset to ensure business targets and operational goals are achieved.
Key Responsibilities
- Development & App Performance
- Coordinate with the Development Team for:
- App quality
- Feature execution
- Timely updates
- Performance improvements
- Coordinate with QA Team to ensure smooth app functionality and better user experience
- Monitor app-related issues and ensure timely resolution
- Marketing Coordination
- Coordinate with Marketing Team for:
- Digital marketing campaigns
- Offline promotions
- Branding activities
- Lead generation performance
- Monitor campaign effectiveness and improve lead quality
- Sales Coordination
- Coordinate with Sales Team for:
- Lead follow-ups
- Lead closures
- Conversion improvements
- Revenue targets
- Monitor sales performance and ensure target achievement
- Recruitment & Vendor Expansion
- Coordinate with Recruitment Team for:
- Area-wise onboarding of service providers
- Hiring interns and support staff
- Expansion planning
- Ensure quality onboarding and availability of service providers
- Vendor Quality & Service Performance
- Monitor service provider performance and customer ratings
- Ensure service quality standards are maintained
- Identify operational gaps and work towards service improvement
- Customer Experience
- Personally handle important customer concerns and escalations
- Understand customer feedback and identify improvement areas
- Improve customer satisfaction and repeat customer engagement
- Technology & Automation
- Identify and implement AI and automation tools to improve productivity, operations, reporting, and overall efficiency
Teams to be Coordinated
- Recruitment Team
- Marketing Team
- Sales Team
- QA Team
- R&D Team
- Development Team
Performance & Reporting Responsibilities
- Take ownership of execution and ensure targets are achieved across departments
- Create and maintain operational SOPs
- Define and monitor department-wise KPIs
- Submit weekly performance reports and actionable insights
- Track:
- Lead generation
- Lead conversion
- Revenue growth
- Service fulfilment
- Customer satisfaction
- Repeat customer percentage
Expected Skills
- Strong communication and coordination skills
- Leadership and problem-solving mindset
- Ability to handle multiple teams and responsibilities
- Basic understanding of app-based business operations
- Growth-focused and execution-oriented approach
- Ability to work in a fast-paced startup environment
- Willingness to learn, adapt, and take ownership
Regards
Mounika HR
Infasta Soft Solutions Pvt Ltd
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