Artech Infosystem Private Limited
Website:
artechinfo.in
Job details:
We are looking for a customer-focused AM position , KPIs, SLAs, to deliver high-quality support through digital chat platforms.
Key Responsibilities
- Handle inbound customer interactions via chat with professionalism and empathy.
- Understand customer issues and provide accurate and timely resolutions.
- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
- Document chat interactions clearly and accurately in internal systems.
Required Qualifications
- 5 years of AM and customer service experience (chat support preferred).
- Strong written communication skills in English.
- Ability to manage multiple chat conversations simultaneously.
Preferred Qualifications
- Prior experience in chat-based customer support.
- Exposure to healthcare, insurance, or managed care processes.
- Familiarity with CRM tools or chat platforms.
- Excellent typing speed and accuracy.
Click on Apply to know more.
