Clevora Global Outsourcing Services LLP
Website:
clevora.in
Job details:
Company Description Clevora Global Outsourcing Services LLP is a Delhi-based outsourcing company founded in 2005, specializing in Project Management and Process Excellence for organizations in the Business Process Outsourcing domain. The company delivers end-to-end BPO solutions for both small and large enterprises, helping clients reduce costs and use resources more efficiently while expanding their B2B and B2C reach. Clevora provides multilingual inbound and outbound customer support, content services, content moderation, data management, e-commerce support, financial and accounting services, recruitment process outsourcing, and knowledge process outsourcing. With a team of over 200 trained agents serving clients worldwide, Clevora focuses on quality delivery and superior customer service across multiple languages and platforms.
Role Description The Team Lead role is a full-time, on-site position based in West Delhi. The Team Lead will oversee a team of agents, manage day-to-day operations, and ensure that service quality and performance targets are consistently met across customer support, content, or back-office processes. Responsibilities include monitoring workflows, assigning tasks, mentoring and coaching team members, conducting performance reviews, and addressing escalations in a timely and professional manner. The role also involves collaborating with management to implement process improvements, preparing regular reports on team performance, and coordinating training needs to align with client expectations and company standards.
Qualifications
- Strong team leadership and people management skills, including experience in supervising, coaching, and performance evaluation.
- Operational management abilities such as workflow coordination, scheduling, and meeting service-level and quality targets.
- Excellent communication and interpersonal skills for handling escalations, stakeholder interactions, and cross-functional collaboration.
- Analytical and problem-solving skills to interpret performance data, identify process gaps, and support continuous improvement initiatives.
- Proficiency with common office and CRM tools, and comfort working with reporting dashboards and metrics.
- Prior experience in BPO, customer support, content moderation, or related outsourcing environments is highly beneficial.
- Bachelor’s degree or equivalent experience in business, management, or a related field.
- Ability to work on-site full time in West Delhi and manage teams in fast-paced, multi-project settings.
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