YENNES Infotec P Limited
Website:
yennes.com
Job details:
- Handle customer queries related to TallyPrime via phone, email, or chat.
- Provide step-by-step guidance on installation, configuration, and usage of Tally software.
- Troubleshoot technical issues such as data errors, connectivity problems, and software updates.
- Assist clients with accounting and GST-related functionalities within Tally.
- Document customer interactions, issues, and resolutions in CRM systems.
- Escalate complex issues to senior support or technical teams when required.
- Conduct remote sessions or demonstrations to train customers on Tally features.
- Maintain strong product knowledge and stay updated on new releases and features.
- Ensure timely resolution of tickets and maintain SLA compliance.
- Build positive relationships with clients by providing proactive support and follow-ups.
Requirements / Qualifications
- Strong knowledge of Tally ERP/TallyPrime software.
- Basic understanding of accounting principles, GST, and taxation.
- Bachelor’s degree in Commerce, Accounting, Business Administration, or related field.
- 1–3 years of experience in customer support or accounting software support.
- Excellent communication skills (verbal and written).
- Ability to work independently and in a team environment.
- Familiarity with remote support tools and CRM systems (preferred).
Key Attributes
- Customer-oriented mindset with patience and empathy.
- Certification in Tally ERP/TallyPrime is an added advantage.
- Problem-solving and analytical abilities.
Only local residents are eligible to apply for their preferred location.
Job Category: tally
Job Type: Full Time
Job Location: Chennai
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