About the role
ServiceNow Developer - IT Compliance, IRM & GRC
JOB PURPOSE
(Summarize in one statement why the job exists; and how it contributes to the overall objective of the company)
To develop, configure, test and support secure, scalable and maintainable ServiceNow IRM and GRC solutions for IT Compliance by translating approved functional requirements into platform workflows, integrations, reports and technical components while adhering to coding, security, change and audit standards.
2. PRINCIPAL ACCOUNTABILITIES
(Accountabilities associated with the job)
- Develop and configure ServiceNow IRM/GRC capabilities for policy and compliance, risk, audit, controls, issues, exceptions, evidence, remediation and related IT Compliance workflows based on approved requirements and technical designs.
- Configure tables, forms, fields, views, UI policies, client scripts, business rules, script includes, ACLs, notifications, scheduled jobs, Flow Designer flows, subflows and reusable actions.
- Build and support integrations using REST/SOAP APIs, IntegrationHub, import sets, transform maps, data sources and approved authentication and integration patterns.
- Convert user stories and acceptance criteria into technical tasks, estimates, configuration or code changes, unit-test cases, deployment notes and support documentation.
- Perform unit testing, peer-review remediation and technical validation; support SIT, UAT, regression testing, defect fixing, release validation and post-production verification.
- Analyze application defects, integration failures, access issues, data discrepancies and performance concerns; identify root causes and implement controlled fixes within agreed timelines.
- Create and maintain reports, dashboards, data checks and scheduled monitoring required for risk, compliance, audit and management reporting.
- Follow ServiceNow development standards, scoped-application practices, role-based access, secure coding, data privacy, audit trail, source control, change management and release governance requirements.
- Maintain technical design notes, configuration records, code comments, unit-test evidence, update-set or application-repository records, deployment steps and knowledge articles.
- Participate in requirement walkthroughs, solution reviews, sprint ceremonies, release planning and continuous improvement, and recommend reusable or low-code solutions where appropriate.
3. MAJOR CHALLENGES
(Challenges faced on an on-going basis in carrying out the job)
- Understanding risk, compliance, control and audit requirements and translating them into maintainable ServiceNow configurations and code.
- Balancing platform configuration and customization while preserving security, performance, supportability and upgrade compatibility.
- Managing dependencies across workflows, integrations, data, roles, notifications, reports and multiple IRM/GRC applications.
- Resolving defects and production issues within agreed timelines while maintaining change controls, audit evidence and data integrity.
- Coordinating with functional, QA, platform, integration and support teams where issue ownership spans multiple components.
4. DECISIONS
(Key decisions taken by job holder at his/her end)
- Select the suitable configuration, Flow Designer, scripting or integration approach for assigned tasks within approved architecture and platform standards.
- Analyze assigned defects and determine whether the likely cause relates to configuration, code, access, integration or data.
- Design reusable scripts, subflows and technical components for assigned requirements while avoiding unnecessary customization.
- Identify technical risks, security concerns, performance impacts, data-quality issues and design deviations and escalate them to the technical lead.
- Recommend technical improvements that simplify workflows, improve maintainability, strengthen controls or reduce manual effort.
5. INTERACTIONS
(Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job)
Internal Clients
Roles you need to interact with inside the organization to enable success in your day to day work
IT Compliance, ServiceNow IRM/GRC Functional Team, ServiceNow Platform Team, Solution Architects, Enterprise Risk, Internal Audit, Information Security, Business Process Owners, QA and UAT Teams, Integration Teams, Release and Change Management, Database/Middleware Teams and Production Support.
External Clients
Roles you need to interact with outside the organization to enable success in your day to day work
ServiceNow implementation partners, managed service providers, platform support vendors, integration vendors and third-party application teams supporting risk, compliance, audit or vendor-risk processes.
Other Dimensions
(Significant volume dimensions associated with the job)
- Role grade: GB03; relevant experience: 3-5 years in ServiceNow development or configuration, including exposure to IRM/GRC or related enterprise workflow solutions.
- Primary scope includes development and configuration, scripting, integrations, unit testing, defect resolution, technical documentation, release support and production support.
- Expected to manage assigned user stories, enhancements, defects, support items and documentation across concurrent sprints and releases under the guidance of the technical lead.
6. SKILLS AND KNOWLEDGE
(Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
Educational Qualifications
Educational Qualifications Graduate degree in Engineering, Computer Science, Information Technology, Information Systems or equivalent. ServiceNow Certified System Administrator (CSA) is preferred; Certified Application Developer (CAD) or CIS-Risk and Compliance exposure will be an added advantage.
Experience 3-5 years of IT experience with hands-on ServiceNow development and configuration. Exposure to ServiceNow IRM/GRC, IT compliance, risk, audit, policy and compliance, controls, issues or third-party risk processes will be preferred.
Core Functional / Technical Skills ServiceNow configuration and development, JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, notifications, scheduled jobs, reports, dashboards, debugging and unit testing. Working understanding of scoped applications and role-based security.
Additional Skills REST/SOAP APIs, IntegrationHub, JSON/XML, import sets, transform maps, data loads, update sets or application repository, source control concepts and basic performance troubleshooting. Exposure to Automated Test Framework, MID Server, Agile, SDLC, ITIL change/release processes and CI/CD will be an added advantage.
Behavioral Competencies Analytical thinking, coding discipline, attention to detail, ownership, problem solving, clear documentation, effective communication, collaboration, learning agility, prioritization and timely escalation of technical risks and blockers.
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