Role Overview:
We are seeking an experienced Senior Implementation Analyst to drive end-to-end implementation activities for enterprise SaaS healthcare solutions. The ideal candidate will have strong healthcare domain expertise, hands-on experience implementing SaaS products, and the ability to work closely with clients, product teams, and technical stakeholders to ensure successful deployments.
Key Responsibilities:
- Execute implementation activities across all phases of the project lifecycle.
- Collaborate with clients to understand business needs, gather requirements, and ensure accurate system configurations.
- Configure product modules based on client workflows and operational requirements.
- Support User Acceptance Testing (UAT), scenario validation, and troubleshooting during implementation and post go-live phases.
- Work closely with Product, Engineering, Customer Success, and Support teams to ensure seamless implementations.
- Identify implementation risks, proactively resolve issues, and communicate project status updates to stakeholders.
- Build strong client relationships and contribute to customer retention and expansion opportunities.
- Ensure successful onboarding and adoption of healthcare SaaS solutions.
- Provide implementation guidance and best practices to customers.
Required Skills:
- 6+ years of experience in Healthcare SaaS implementations.
- Strong understanding of Healthcare IT systems and workflows.
- Experience working with EHR/EMR systems and clinical workflows.
- Strong understanding of healthcare interoperability standards including HL7, FHIR, and X12.
- Experience managing client communication and stakeholder relationships.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work collaboratively across multiple teams.
- Willingness to work with overlapping US business hours.
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