We're seeking a Logistics Specialist who thrives on solving operational challenges through data. This isn't just about tracking shipments; it's about using analytics, MIS, and process optimization to uncover bottlenecks, improve delivery performance, and build a logistics function that scales with a fast-growing D2C beauty brand.
If you enjoy turning operational data into actionable insights and making supply chains smarter, faster, and more efficient, we'd love to have you on board.
What You'll Do
You'll take ownership of our logistics performance by monitoring delivery operations, identifying gaps, and driving continuous improvements across the supply chain.
Your day-to-day responsibilities will include:
- Monitor end-to-end order dispatches and delivery timelines across multiple logistics partners.
- Prepare and analyze daily, weekly, and monthly MIS reports to track logistics KPIs and operational performance.
- Identify trends, bottlenecks, and recurring delays through data analysis and recommend process improvements.
- Work closely with warehouse, operations, customer support, and courier partners to reduce delivery turnaround times and improve service levels.
- Investigate delivery exceptions, failed shipments, and SLA breaches to determine root causes and implement corrective actions.
- Build reports and dashboards in Excel to provide actionable insights to business stakeholders.
- Ensure smooth coordination between internal teams and external logistics partners to maintain seamless order fulfillment.
- Continuously optimize logistics processes to improve efficiency, reduce costs, and enhance the overall customer experience.
What We're Looking For
- 3+ years of experience in Logistics, Supply Chain, or Operations.
- Strong expertise in Advanced Excel (Pivot Tables, XLOOKUP, INDEX-MATCH, dashboards, MIS reporting, data analysis).
- Proven ability to identify operational gaps and improve delivery timelines through data-driven decision-making.
- Experience preparing logistics MIS reports and tracking operational KPIs.
- Excellent analytical and problem-solving skills with a keen eye for identifying process inefficiencies.
- Strong communication and stakeholder management skills.
- Ability to work in a fast-paced, high-growth environment while managing multiple priorities.
Preferred
- Experience in D2C, E-commerce, Beauty, Cosmetics, FMCG, Retail, or Consumer Brands is preferred, though candidates from other industries with strong logistics experience are equally welcome.
- Familiarity with courier aggregators, ERP systems, OMS, WMS, or logistics management platforms is an added advantage.
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