Website:
mercedes-benz.co.in
Job details:
Job Summary
As a system technician, you are the expert for system diagnoses and remedying malfunctions in one of the defined Clusters: powertrain systems, driving stability and driving safety systems, comfort and safety systems, and telecommunications systems. In these Clusters, you work on the current overall vehicle systems from the Mercedes-Benz product range. Thanks to your comprehensive and special system knowledge and excellent technical competencies, you can independently work on complex repair orders in your special area and efficiently restore the function of the customer’s vehicle. Through good treatment of the customer’s property, expert knowledge, and appreciation of the brand and product, you promote the image of the product and service organization, thus contributing to customer satisfaction.
Training
• Trained and certified technology specialist in a motor vehicle service profession or proof of comparable competencies
• Initial training In Mercedes-Benz-specific maintenance operations, workshop systems and processes, and diagnostic systems
• Further training and training in a Cluster
• Annual participation in product training courses by Mercedes-Benz as part of the market launch of new vehicles/systems.
• Preferably should have completed Certificate course in Automotive Mechatronics (CAM) or Advanced Diploma in Automotive Mechatronics (ADAM).
Competencies Social and interpersonal competence
• You act in a market and customer-oriented manner and you regard yourself as a representative of the Mercedes-Benz brand.
• You are reliable, trustworthy, and able to appropriately communicate with customers and colleagues.
• You can integrate yourself and all your potential in a team and use your colleagues’ competencies in common diagnosis and repair operations.
• You can authorize and instruct Maintenance Technicians assembly operations.
Method and process competence
• You can use all the workshop management systems (e.g. WIS, ASRA, EPC) in a targeted manner.
• You can use all the workshop information systems (z. B. TIPS, News, Star Diagnosis, WIS etc.) for efficient diagnosis and repairs.
• You have a thorough knowledge of the Mercedes-Benz workshop processes, products, services and can provide arguments for them.
• You recognize your influence and impact as service specialist as regards brand trust and warranty and goodwill costs.
Vehicle and product technology
• You possess good general system knowledge and in-depth knowledge in your defined Cluster.
• You possess expert knowledge of the structure, function, and networking of systems, components and major assemblies in your Cluster, which can explain in detail to others, if needed.
• You are familiar with the operation of all the current vehicle systems and functions in your Cluster, which you can explain in detail to others, if needed.
• You can systematically perform complex repairs and assemblies in all basic systems that fall under your Cluster, as well as new parameterization and software updates.
• You can operate complex vehicle systems in your Cluster and also explain them to others (e.g. customers), if needed.
• Using initial information/operator’s manuals, you can quickly become familiar with modified and new systems and equipment and can confidently operate them.
• You have a good command of all the maintenance, test, and adjustment operations or rapidly become familiarized with these.
• You possess good knowledge of Star Diagnosis (incl. Measurement Technology) and other specific diagnosis techniques in your defined Cluster. (E.g. emission testers, axle alignment, brake test stands, etc.).
• You possess good knowledge of the diagnosis strategy (five-level model) and are able to perform complex diagnoses in a methodical, confident, efficient, and structured manner.
• You can recognize the point as of which further diagnosis steps become inefficient, whether further special measures are needed, and initiate following steps.
• You can interpret actual values and fault symptoms and make appropriate fault hypotheses.
Diagnosis competence
• You are able to draw up and document complex diagnoses, particularly in the case of networked systems, and to pass these on to third parties together with specifically structured comments.
• You can use new diagnosis methods and equipment efficiently and instruct and support Maintenance Technicians in how to perform diagnosis and troubleshooting work.
• You can recognize the point as of which further diagnosis steps become inefficient and clarify difficult cases with a Diagnosis Technician in a qualified manner.
Tasks Main tasks Service reception
• Performing a visual inspection or on-board diagnosis.
Work preparation
• Accepting, transferring, and explaining the workshop order and checking the order contents.
• Registering the processing time and checking the vehicle history.
• Finding the vehicle, driving to the workplace, and protecting the vehicle from contamination.
• During the preliminary diagnosis, using checklists to check and document proper completion of the individual work steps.
Diagnosis
• Performing a visual inspection
• Performing difficult and complex diagnoses with the help of Diagnostic Technician in your respective Cluster using the latest diagnosis technologies, processes/methods, and procedures.
• Checking equipment and data for up-to-datedness and quality and preparing the vehicle or required diagnostic tools. Performing systematic and structured diagnoses (in accordance with diagnostic strategy) using the information from the customer complaint, actual values, and specifications from the Diagnosis Assistance System.
Repair/maintenance
• Researching workshop information and checking it for up-to-datedness and quality.
• Independently performing complex removal and assembly procedures, including adjustment operations, with your own quality check (e.g.. repairs to automatic transmission or remedies for engine running complaints).
• Installing comprehensive and complex components and systems in the vehicle, networking them with the vehicle systems, and professionally commissioning them (e.g. telematics, stationary heaters, trailer hitches, etc., depending on your Cluster).
• Independently planning and performing all types of complex repair operations that are required to restore system functions. While using all of the available workshop information system.
Requirements
Qualifications
As a System Technician, you behave in a brand and service-oriented manner both to customers and colleagues. You are reliable and trustworthy and can motivate your team.
Should possess a Certified Maintenance Technician (MT) qualification and further system technician qualification trainings or completed Mechatronics course in MB India.
Experience
• Minimum 1 year experience as a Maintenance Technician (MT) in MB dealership.
• Experience with Mercedes-Benz product range
• Practical experience with the vehicle systems in your category
Benefits
1. Statutory Compliances
2. Mediclaim Policy
3. Incentive
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