The Functionary
Website:
thefunctionary.com
Job details:
About the Role
The Atlassian Administrator plays a crucial role in ensuring the smooth and efficient operation of the organization's Atlassian platform. This involves managing day-to-day administration of Jira and Confluence, supporting user access requests, configuring workflows, maintaining permissions, and administering Marketplace plugins/apps. The Atlassian Administrator works closely with senior team members and business stakeholders to ensure that Atlassian services are efficient, secure, and aligned with organizational standards. This role requires a strong understanding of Atlassian administration concepts, proficiency with Jira and Confluence, and a commitment to providing excellent customer service to internal stakeholders.
Job Expectations:
- Manage user access requests, including provisioning, deprovisioning, group memberships, and permission updates within Jira and Confluence.
- Configure and maintain Jira projects, workflows, issue types, screens, custom fields, permission schemes, and notification schemes.
- Administer Confluence spaces, page permissions, templates, and content organization.
- Install, configure, maintain, and troubleshoot Atlassian Marketplace plugins/apps.
- Monitor the health of the Atlassian environment, identify anomalies, and escalate issues to senior administrators when appropriate.
- Assist with data collection and documentation for audits, ensuring compliance with relevant regulations and internal policies.
- Adhere to standard operating procedures (SOPs) for all Atlassian administration tasks.
- Actively participate in training and shadow senior administrators to gain experience.
- Create, improve, and maintain documentation for user guides and knowledge base articles related to Jira, Confluence, and Atlassian administration.
- Resolve common user issues related to Jira and Confluence with guidance from senior administrators.
- Participate in on-call rotation to provide after-hours support for critical Atlassian platform issues.
The duties and responsibilities described above may provide only a partial description of this position.
This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.
Job Requirements:
- Solid understanding of Jira and/or Confluence administration.
- Hands-on experience managing users, groups, permissions, workflows, projects, and spaces.
- Experience configuring Jira workflows, issue types, custom fields, screens, and permission schemes.
- Experience installing, configuring, and supporting Atlassian Marketplace plugins/apps.
- Familiarity with Atlassian administration best practices and platform governance.
- Ability to identify and resolve technical issues with guidance.
- Clear and concise written and verbal communication skills.
- Ability to work collaboratively within a team and follow instructions.
- Willingness to learn new technologies and adapt to changing environments.
- Commitment to ethical conduct and maintaining confidentiality.
- Awareness of security and compliance best practices.
Experience Requirements:
- 2–5 years of relevant experience administering Atlassian products.
- Hands-on administration of Jira and/or Confluence, including:
- User management
- Permissions
- Workflows
- Marketplace plugins/apps
Education Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Judgment/Reasoning Ability:
Able to identify, troubleshoot, and resolve problems quickly using sound judgment, poise, and diplomacy. Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
Additional Considerations:
This will be a two-stage interview process:
- Technical Interview
- Culture Fit / Soft Skills Interview – The second round will focus on communication skills, collaboration, problem-solving approach, and overall alignment with the team and company culture.
Click on Apply to know more.
