Senior Product Delivery Manager (remote, Bulgaria) - Availability to work USA EST or CST working hours.
Sutherland
- Experience
- 7+ yrs
- Location
- Sofia or United States
- Job type
- Full-time
Required skills
- Genesys
- NICE
- Cisco
- Avaya
- Five9
- Amazon Connect
- Twilio Flex
- Jira
- Azure DevOps
- Agile
- Scrum
- PCI-DSS
- TCPA
- GDPR
- HIPAA
- CSPO
- CSM
- SAFe
- PMP
- AI
- APIs
- webhooks
- SIP
- CRM
About the role
Requires 7+ years of contact center technology experience, 5+ years in product delivery or ownership, platform delivery experience, release management, QA/UAT, Agile methods, and US Eastern or Central business-hour availability.
About Sutherland
Global digital transformation and business process management company.
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