ABATE AS
Website:
abateas.com
Job details:
To counsel patients regarding recommended eye surgeries, explain the procedure and related costs, address their concerns, and coordinate with relevant departments to ensure a smooth and comfortable patient experience.
- Key Responsibilities
- Counsel patients regarding recommended surgeries, including cataract and retinal procedures.
- Explain the surgery process, benefits, risks, preparation, and post-operative care as per the doctor's advice.
- Explain surgery packages, charges, payment options, and other related expenses accurately.
- Address patient and family concerns and clarify their doubts professionally.
- Coordinate with doctors, nursing staff, ward, OT, and billing teams for surgery scheduling and preparation.
- Follow up with patients to confirm surgery dates and support the completion of necessary formalities.
- Maintain accurate patient counselling records, surgery bookings, and follow-up details.
- Support patients in completing consent forms and other documentation as per hospital procedures and the treating doctor's instructions.
- Ensure timely communication regarding surgery schedules and any changes.
- Maintain patient confidentiality and deliver courteous, patient-focused service.
- Follow up with patients who have not confirmed their surgery and understand the reasons for postponement or cancellation.
- Achieve assigned counselling, conversion, and surgery-booking targets while maintaining ethical practices.
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