Medusind
Website:
medusind.com
Job details:
Company Description Medusind is a healthcare revenue cycle and technology partner focused on delivering strong financial outcomes for healthcare providers and high levels of client satisfaction. The company combines specialty-specific expertise, certified coding capabilities, disciplined operations, and technology-enabled services to help organizations navigate complex reimbursement environments with confidence. Medusind’s consultative and proactive approach allows teams to anticipate challenges, remain actively engaged through resolution, and ensure accountable execution across the entire revenue cycle. Team members work closely with clients to support accurate billing, efficient collections, and sustainable practice performance, contributing directly to the stability and growth of healthcare organizations.
Role Description This is a full-time, on-site Hiring Carrier Counselor role based in Ahmedabad, working primarily on the night shift. The Hiring Carrier Counselor will support healthcare revenue cycle operations by coordinating with insurance carriers, verifying coverage details, and helping resolve reimbursement and claim-related queries. Day-to-day responsibilities include reviewing patient and carrier information, documenting interactions in designated systems, following established processes to address denials or issues, and escalating complex cases to senior team members as needed. The role involves frequent communication via phone and email with carriers and internal teams, adherence to quality and productivity targets, and compliance with company policies and healthcare privacy regulations. The counselor is expected to maintain accurate records, contribute to process improvement, and collaborate with colleagues to ensure timely resolution of carrier-related matters.
Qualifications
- Strong communication and interpersonal skills, including clear spoken and written English for interacting with carriers and internal teams.
- Attention to detail and accuracy in reviewing data, documenting interactions, and following standard operating procedures.
- Basic understanding of healthcare billing, insurance processes, or revenue cycle concepts, with willingness to learn and apply guidelines.
- Comfort working night shifts in an on-site environment in Ahmedabad, with reliability in attendance and time management.
- Proficiency with computer applications, including data entry, email, and basic use of office productivity software and internal systems.
- Ability to handle confidential information responsibly and adhere to organizational policies and regulatory requirements.
- Prior experience in healthcare, BPO, or customer service environments is an advantage.
- Minimum educational qualification of a high school diploma or equivalent; a graduate degree in any discipline is preferred.
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