Cyboard School
Website:
cyboardschool.com
Job details:
Role Overview
We are looking for a customer-focused and target-driven Support/Sales Executive to manage student renewals, improve retention, handle parent interactions, and maintain customer records through CRM tools.
Key Responsibilities
- Manage student enrollment renewals and achieve monthly targets.
- Handle inbound and outbound parent calls regarding renewals, fees, and school services.
- Build strong parent relationships and implement strategies to retain students.
- Address parent concerns, resolve queries, and coordinate with internal teams.
- Follow up on pending renewals and payments to ensure timely closure.
- Maintain accurate customer records, call updates, and follow-ups in the CRM.
- Identify opportunities for upselling and cross-selling relevant services.
- Track renewal performance and prepare regular reports.
Required Skills & Qualifications
- Graduate in any discipline.
- 1–2 years of experience in sales, customer support, or renewal management.
- Excellent communication, negotiation, and problem-solving skills.
- Familiarity with CRM tools and customer data management.
- Ability to achieve targets and manage multiple follow-ups.
- Experience in EdTech or online education will be preferred.
Key Performance Indicators (KPIs)
- Renewal and sales target achievement.
- Student retention rate.
- Parent satisfaction and query resolution.
- CRM accuracy and timely follow-ups.
Skills: renewal retention,communication,customer,sales,support,crm
Click on Apply to know more.