Support Engineer - Intermediate

Equifax El Salvador

Location: Pune/Pimpri-Chinchwad Area
Job type: Full-time

Required skills

Python
AWS
Ansible
Azure
Bash
CI
CLI
communication skills
cross-functional
database
Docker
GCP
Java
Jenkins
Kubernetes
Linux
SQL
SRE
technical support
Terraform
uptime

About the role

Equifax El Salvador

Website: equifax.sv
Job details:
What You’ll Do

Manage system(s) uptime across cloud-native (GCP) and hybrid architectures.
Build infrastructure as code (IAC) patterns that meet security and engineering standards using one or more technologies (Terraform, scripting with cloud CLI, and programming with cloud SDK).
Build CI/CD pipelines for build, test and deployment of application and cloud architecture patterns, using platform (Jenkins) and cloud-native toolchains.
Build automated tooling to deploy service requests to push a change into production. Build runbooks that are comprehensive and detailed to manage detect, remediate and restore services.
Solve problems and triage complex distributed architecture service maps. On call for high severity application incidents and improving run books to improve MTTR
Lead availability blameless postmortem and own the call to action to remediate recurrences.
Monitor and troubleshoot incidents and support multiple high availibilty systems in a 24x7 rotational shifts.

What Experience You Need

B.Tech/BE degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent job experience required
5-7 years of experience in software engineering, systems administration, database administration, and networking.
2+ years of experience developing and/or administering software in public cloud (AWS, GCP, Azure)
Experience in monitoring infrastructure and application uptime and availability to ensure functional and performance objectives.
Experience in languages such as Python, Bash, Java, SQL and Linux
Demonstrable cross-functional knowledge with systems, Incident. storage, networking, security and databases
System administration skills, including automation and orchestration of Linux/Windows using Terraform, Chef, Ansible and/or containers (Docker, Kubernetes, etc.)
Proficiency with continuous integration and continuous delivery tooling and practices
Cloud Certification Strongly Preferred
Level 1 monitoring and technical support experience with rotational shifts compatibility.

What Could Set You Apart

An ability to demonstrate successful performance of our Success Profile skills, including:
DevSecOps - Uses DevSecOps operational practices and applies engineering skills to improve resilience of products/services. Designs, codes, verifies, tests, documents, modifies complex programs/scripts and integrated software services. Contributes to the selection of the software development methods, tools, and techniques. Applies agreed SRE standards and tools to achieve a well-engineered result. Participates in reviews of own work and leads reviews of colleagues' work.
Operational Excellence - Develops work plans for short-term assignments of moderate complexity, typically contained within their own function. Consistently monitor and measure systems against key metrics to ensure availability of systems. Continuously seeks new ways of working to make processes run smoother and faster.
Systems Thinking - Uses knowledge of best practices and how systems integrate with others to improve one’s own work and the work of less experienced colleagues. Builds and maintains an understanding of technology trends and uses knowledge to identify factors that achieve the defined expectations of systems availability.
Technical Communication/Presentation - Articulates complex messages and the impacts to stakeholders to build support and agreement. Demonstrates strong written and verbal communication skills and the ability to tailor to specific audiences. Work with others to achieve results and proactively address sources of conflict and emotion with focus on the best solution for Equifax.
Troubleshooting - Applies a methodical approach to routine and moderately complex issue definition and resolution. Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Coordinates the implementation of agreed remedies. Analyzes patterns and trends.

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Support Engineer - Intermediate

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