BRiOT Technologies Pvt Ltd
Website:
briot.in
Job details:
Position: Software Support Engineer / Software Developer
Location: Pune – Wakad
Employment Type: Full-time
Shift: Day / Night Shift
Experience: 0–2 Years
Department: IT / Software Support
About the Role
We are looking for a Software Support Engineer with Development Skills who has a strong interest in application support, troubleshooting, and software development.
The candidate will be primarily responsible for application support, troubleshooting, debugging, resolving customer-reported technical issues, supporting application deployments, and troubleshooting production issues.
The role will also involve software development activities, including bug fixing, enhancements, API integration, and code-level changes as required.
The ideal candidate should have good programming fundamentals, hands-on knowledge of Angular, Node.js, TypeScript, SQL, and REST APIs, along with strong analytical and communication skills.
Key Responsibilities
Application Support & Troubleshooting – Primary Responsibility
- Provide technical support for web applications built using Angular, Node.js, and SQL.
- Analyse and resolve application issues reported by customers or internal teams.
- Debug frontend, backend, database, and API-related issues.
- Troubleshoot REST API integrations, authentication flows, and backend processes.
- Analyse application logs, browser console errors, server logs, and error reports.
- Identify root causes and provide effective technical solutions.
- Coordinate with the development team for complex technical issues.
Software Development
- Develop, maintain, and enhance web applications using Angular, Node.js, TypeScript, HTML, CSS, and JavaScript.
- Develop and integrate RESTful APIs and backend services.
- Write clean, efficient, and maintainable code.
- Work with MySQL and MS SQL Server for database queries and application development.
- Implement new features, enhancements, and bug fixes.
- Perform code debugging, testing, and troubleshooting.
- Collaborate with the development team to understand requirements and deliver solutions.
- Maintain source code using Git or similar version control tools.
Deployment & Production Support
- Perform application deployments across different environments.
- Configure and troubleshoot applications hosted on IIS.
- Support production releases and application updates.
- Perform basic server-level troubleshooting and configuration.
- Monitor and troubleshoot production application issues.
- Maintain deployment documentation, technical logs, and issue reports.
- Participate in scheduled night support rotations when required for production support, client operations, deployments, or project requirements.
Customer Interaction
- Communicate with customers to understand and troubleshoot technical issues.
- Provide clear and professional technical solutions.
- Understand customer requirements and convert them into actionable technical tasks.
- Provide timely updates regarding issue resolution.
Required Technical Skills
Must Have:
- Angular
- Node.js
- JavaScript / TypeScript
- HTML / CSS
- MySQL
- MS SQL Server
- RESTful APIs
- Basic understanding of authentication and security
- Strong debugging and code-analysis skills
- Basic understanding of IIS and application deployment
- Git / Version Control
Good to Have:
- ReactJS
- .NET
- Production/application support experience
- Knowledge of server logs and troubleshooting
Required Soft Skills & Working Requirements
- Good verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Good customer-handling skills.
- Ability to understand and troubleshoot existing code.
- Ability to work independently as well as with a team.
- Willingness to learn new technologies and development practices.
- Strong attention to detail and ownership of assigned tasks.
- Willingness to work in Day / Night Shift as per business and project requirements.
- Willingness to participate in a scheduled night support rotation, which may be required on a monthly or quarterly basis, depending on project requirements, production support schedules, client operations, or deployment activities.
- Candidates should be willing to provide night support during assigned support windows.
- A night support bonus/allowance will be provided for assigned night support duties, as per company policy.
Candidate Profile
We are looking for candidates who want to build their career primarily in Software/Application Support, along with Software Development.
Freshers and candidates with 0–2 years of experience having relevant academic projects, internships, or hands-on experience in Angular, Node.js, and SQL are encouraged to apply.
The candidate should be comfortable working across application support, debugging, software development, deployment, production troubleshooting, and customer interaction, with application support being the primary responsibility.
Click on Apply to know more.
