PREPCA
Website:
prepca.com
Job details:
Hey Applicant,
We’re excited to announce an opening for the position of Student Engagement & Relationship Intern at PREPCA! If you're a driven, articulate professional with a passion to work in the Operations resource department, we’d love to connect with you.
About Us
PREPCA is a leading mentorship platform for Chartered Accountancy aspirants across India, Nepal, and Dubai. With over half a decade of experience, we've mentored 95,000+ students and are proud to be the highest-rated CA preparation platform on Google.
Our 100+ member team is committed to delivering top-quality services, offering a 100% money-back guarantee to our students and providing smart, simplified strategies to help them crack the CA exams with confidence.
Work Description
This is full-time, work from an office/home internship role based in Pune, where you’ll be an integral part of our HR Team, helping hire the right talent for our company.
Work Responsibilities
Key Roles & Responsibilities
- High-Volume Courtesy Calling: Conduct daily proactive outbound calls (~200 calls/day) to welcome enrolled students, check on their study progress, and maintain active engagement.
- Service Feedback Collection: Systematically gather qualitative feedback regarding mentorship sessions, test series evaluation accuracy, course content, and faculty performance.
- Issue & Ticket Management: Identify student pain points, generate support tickets immediately upon receiving queries or technical glitches, and assign them to the Student Support team for resolution.
- Resolution Tracking & Follow-up: Coordinate with internal operations/support teams to ensure student tickets are resolved within defined SLAs, closing the loop with follow-up calls to the student.
- Student Retention & Engagement: Act as an empathetic soundboard for exam-related stress, guiding students toward available resources and keeping them motivated throughout their preparation journey.
- Daily Reporting & CRM Logging: Update and maintain accurate call status logs, feedback notes, and ticket metrics on Excel / Google Sheets / CRM software.
Work Qualifications
Preffered Graduation Completed
Strong communication skills in both Hindi and English.
A willingness to thrive in a target-driven work environment.
Must have your own Laptop.
Perks & Privileges:-
Daily Meditation Session.
Learning, Development & Fun Activities every month.
Exciting Recognition Programs.
Weekly off: Sunday Fixed off (6 days working)
Stipend: Rs.5,000/Month
Duration- 6 months
Perks- Pre Placement Offer (PPO) Post completion of successful internship.
Mode Of Working: Work from Home
What People Speak About Us
Life At Prepca: https://youtu.be/C0P4uQQZj5A?si=cjZgC5Q3NYUYEFzQ
Google Reviews: https://g.co/kgs/b9SsJf
Glassdoor: https://www.glassdoor.co.in/Reviews/Prepca-Eduserv-Reviews-E5173239.html
Ambition box: https://www.ambitionbox.com/reviews/prepca-eduserv-reviews
Join Us in Revolutionizing CA Education with Your Passion to work in the HR Department.
www.prepca.com
Click on Apply to know more.
