ANSR
Website:
ansr.com
Job details:
ANSR is hiring for one of its clients.
About American Airlines:
To Care for People on Life's Journey®. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries.
American Airlines is transforming the way it delivers technology to its customers and team members worldwide.
American’s Tech Hub in Hyderabad, India, is our latest technology office location and home to team members who drive technical innovation and engineer unrivalled digital products to best serve American’s customers and team members. With U.S. tech hubs in Dallas-Fort Worth, Texas and Phoenix, Arizona, our new team in Hyderabad, India enables better support of our 24/7 operation and positions American to deliver industry-leading technology solutions that create a world-class customer experience.
INTRODUCTION:
Are you ready to explore a world of possibilities, both at work and during your time off Join our American Airlines family, and you’ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
WHY YOU’LL LOVE THIS JOB:
As a Sr. Manager, Technology Product Management, you will play a key role in shaping the strategy, vision, roadmap, and delivery of technology products that create meaningful value for American Airlines’ customers and business.
This role is a member of the Technology Product Management team within the Information Technology Division and will work closely with senior business and technology leaders to define product strategy, prioritize investments, and deliver customer-centric digital experiences at scale.
Key Responsibilities:
- Own and drive product strategy, vision, roadmap, and delivery, ensuring alignment with business priorities and measurable business outcomes.
- Define product priorities based on customer needs, business objectives, market trends, technology opportunities, and operational considerations.
- Lead the development and execution of product roadmaps across multiple products, platforms, or technology workstreams.
- Partner closely with Business, Product, Engineering, Operations, UX, Data, and Analytics teams to ensure successful product delivery.
- Translate complex business problems and customer needs into clear product strategies, requirements, and actionable priorities.
- Establish measurable product outcomes, KPIs, and success criteria and use data to continuously evaluate and improve product performance.
- Influence senior stakeholders and drive alignment across business and technology teams, including communicating product vision, priorities, progress, risks, and dependencies.
- Champion a strong customer-centric product mindset, ensuring customer problems are clearly understood and addressed through effective technology solutions.
- Drive experimentation, innovation, and continuous improvement through data-driven decision-making and emerging technologies.
- Explore and support the adoption of AI-enabled products, automation, analytics, and other emerging technology capabilities where they can create meaningful customer or business value.
- Identify and remove product, organizational, and delivery roadblocks while effectively managing risks, dependencies, and competing priorities.
- Lead cross-functional product teams and foster an environment of accountability, collaboration, innovation, and continuous learning.
- Develop and mentor Product Managers and other product leaders, helping build strong product management capabilities across the organization.
- Collaborate with engineering leadership to ensure product strategy and technology execution remain aligned while balancing scalability, reliability, security, and customer experience.
- Manage product budgets, resource planning, prioritization, and long-term investment decisions in alignment with business objectives.
- Continuously assess industry trends, customer expectations, competitive dynamics, and emerging technology opportunities to identify areas for product improvement.
- Serve as a senior escalation point for critical product, customer, and operational issues and coordinate resolution across relevant teams.
ALL YOU’LL NEED FOR SUCCESS:
Minimum Qualifications – Education & Prior Job Experience:
- Bachelor's degree in Technology, Computer Science, Information Systems, Business, Product Management, or a related discipline, or equivalent experience/training.
- 12+ years of experience in Technology, Product Management, Digital Products, Engineering, or a related field.
- Proven experience owning and delivering technology products, platforms, or digital experiences in complex enterprise environments.
- Proven ownership of product strategy, product vision, roadmap, prioritization, and delivery with measurable business outcomes.
- Strong experience working across business and technology organizations in a cross-functional product environment.
Preferred Qualifications – Education & Prior Job Experience:
- Strong product leadership experience with customer-facing digital products at scale.
- Airline, travel, loyalty, hospitality, transportation, or related customer experience domain expertise.
- Experience working with or supporting products serving the North American market, with an understanding of customer expectations and operational dynamics.
- Experience working across Product, Engineering, Operations, UX, Data, and Analytics organizations.
- Exposure to AI-enabled products, data-driven decision-making, experimentation, and innovation initiatives.
- Experience working in large, complex, globally distributed organizations.
MANDATORY SKILLS:
- Technology Product Management
- Product Strategy, Vision & Roadmap
- Customer-facing Digital Products
- Stakeholder Management & Executive Communication
- Cross-functional Leadership
- Business & Technology Alignment
- Customer-centric Product Development
- Data-driven Product Decision Making
- People Leadership / Team Management
SKILLS, LICENSES, AND CERTIFICATIONS:
- Proven ownership of product strategy, vision, roadmap, and delivery with measurable business outcomes.
- Strong product leadership experience in customer-facing digital products at scale.
- Demonstrated ability to influence senior stakeholders and drive alignment across business and technology teams.
- Experience working in complex, cross-functional environments involving Product, Engineering, Operations, UX, Data, and Analytics.
- Strong customer-centric mindset with a track record of identifying customer problems and delivering measurable value.
- Exposure to AI-enabled products, data-driven decision-making, experimentation, and innovation initiatives.
- Strong understanding of product lifecycle management, prioritization, discovery, delivery, and continuous improvement.
- Ability to define and track product KPIs, business outcomes, customer metrics, and adoption metrics.
- Strong understanding of technology trends and their application to customer and business problems.
- Ability to manage multiple products, workstreams, priorities, and stakeholder expectations effectively.
- Strong leadership, influencing, negotiation, and communication skills.
- Ability to operate effectively in ambiguous and rapidly changing environments.
- Experience leading and mentoring Product Managers and other cross-functional teams.
- Airline, travel, loyalty, hospitality, or related customer experience domain expertise is highly desirable.
- North American market experience and understanding of customer and operational dynamics is highly desirable.
LANGUAGE / COMMUNICATION SKILLS:
- Ability to effectively communicate verbally and in writing with all levels of the organization.
- Excellent executive communication and presentation skills, with the ability to articulate product strategy, business value, customer insights, priorities, and technology opportunities to senior leadership.
- Ability to influence stakeholders across business and technology organizations without direct authority.
- Ability to simplify complex technology and business concepts and translate them into clear product decisions and priorities.
FEEL FREE TO BE YOURSELF AT AMERICAN AIRLINES:
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey Feel free to be yourself at American.
COMPETENCIES:
- Caring
- Collaboration
- Development
- Future
- Results.
Click on Apply to know more.
