RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS)
Website:
clpsglobal.com
Job details:
Position: Sr. Lead Salesforce Support Engineer
Location: Bangalore/ Pune/ Mumbai/ Hyderabad
Experience - 10+ Years
Immediate / 7 days Joiner
Shift - Night Shift
Job Summary:
Salesforce Senior Support Engineer, for someone who will be responsible for resolving complex Salesforce platform issues, optimizing system performance, and providing technical guidance to other support and operational team members.
Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
10+ years of experience as a Salesforce Administrator with strong L1/L2 Support experience.
Hands-on experience in Salesforce Administration, including user management, profiles, roles, permission sets, workflows, validation rules, reports, dashboards, and data management.
Proven experience in production support, incident management, troubleshooting, root cause analysis, and issue resolution.
Experience in ServiceNow or ITSM ticketing tools and SLA management is preferred.
Strong communication and stakeholder management skills
Mandatory Skills:
10+ years of experience in Salesforce Administration.
Hands-on experience in Salesforce Application Support (L1/L2/L3 Support) is mandatory.
Experience with incident management, user support, troubleshooting, and Salesforce configuration.
About CLPS RiDiK
RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries
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