Wipro
Website:
wipro.com
Company:
https://www.linkedin.com/company/wipro
Seniority: Not Applicable
Industries: IT Services and IT Consulting
Job details:
Job description:
Job Description
Role Purpose
The purpose of this role is to work with Application teams and developers to facilitate better coordination amongst operations, development and testing functions by automating and streamlining the integration and deployment processes
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Do
- Align and focus on continuous integration (CI) and continuous deployment (CD) of technology in applications
- Plan and Execute the DevOps pipeline that supports the application life cycle across the DevOps toolchain — from planning, coding and building, testing, staging, release, configuration and monitoring
- Manage the IT infrastructure as per the requirement of the supported software code
- On-board an application on the DevOps tool and configure it as per the clients need
- Create user access workflows and provide user access as per the defined process
- Build and engineer the DevOps tool as per the customization suggested by the client
- Collaborate with development staff to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure
- Leverage and use tools to automate testing & deployment in a Dev-Ops environment
- Provide customer support/ service on the DevOps tools
- Timely support internal & external customers on multiple platforms
- Resolution of the tickets raised on these tools to be addressed & resolved within a specified TAT
- Ensure adequate resolution with customer satisfaction
- Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
- Troubleshoot and perform root cause analysis of critical/ repeatable issues
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Deliver
NoPerformance ParameterMeasure1.Continuous Integration,Deployment & Monitoring100% error free on boarding & implementation2.CSATTimely customer resolution as per TAT
Zero escalation
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Position Summary:
You’re responsible for daily operations related to our standard virtualization platform – VMware and relevant operations and automation tools covering mainly US time zones alone with other team members, you will be part of shift plan rotated for 24x7, you react quickly join incident calls and solve the issues to minimize the impacts to productions and business, you have good knowledge on automation scripts (e.g. PowerCLI) to automate repeatable tasks, you will be assigned to projects, PoC and initiatives based on ad-hoc topics. A proactive operation is good behavior for maintaining a IT environment in a good condition while a good attitude is good behavior to grow in your career path.
Job Responsibilities:
· Responsible of IT Operations on server infrastructure, virtualization platform globally in Harman
· Administration of HPE Oneview and Dell OpenManager for monitoring and hardware maintenance
· Administration of VMware vSphere, vSAN, VMware vRealize suite including vRealize Operations Manager, vRealize Log Insight, vRealize Orchestrator and True Visibility suite for vRealize Operations Manager
· Responsible for Hypercoveraged infrastructure solutions in Harman (e.g VxRail, Nutanix and Hyperflex)
· Responsible for administrating disaster recovery solution for virtual machines, ensure existing DR solution Zerto running fine 24x7 and engage with Zerto support to fix issues.
· Responsible for daily operations on server infrastructure and server storage infrastructure available in all sites and cloud related.
· Responsible for resource planning and management on on-premise virtualization platforms in Harman, ensure necessary availability of hardware resources for regular growth.
· Perform proof of concept for new solutions to improve productivity of IT infrastructure related to virtualization, cloud and automation.
· Work with vendors for issues, projects and quotations.
· Documentation of Standard of Process, POC and operations.
· Anticipant weekend shift for 24x7 operation supports on backup domain and storage domain.
· Anticipant change management meeting, incident meeting and troubleshoot with internal and external support teams.
· Work with IT compliance team for IT compliance activities and audit on the domains the team is responsible for
· Work with other IT teams and business for projects, service requests and implementation of new solutions.
· Ability to visualize project impact, understand the effects on IT and the business, and the changes that may be required.
· You are eligible to work remotely.
Basic Qualifications:
· Have experience on different type of virtualization solutions e.g. VMware, KVM, Hyper-V, OpenStack.
· Have deeper knowledge on how-to for above virtualization technologies which could explain to different audiences at high level or deep level.
· Have experience on server hardware of different brands e.g. HPE, Dell, Cisco which can work with vendors for troubleshooting and coordinate for hardware replacement.
· Familiar with one of programing/script language for automation (PowerCLI, Python, Bash), and familiar popular automation tools e.g. Ansible, Puppet, AWS Lambda and VMware vRealize Automation
· Ability to communicate effectively in English
· Ability to work in a fast-paced environment under high stress with consistency and accuracy
· Ability to collaborate effectively with a diverse, globally disparate team
· Ability to effectively communicate in English, including reading, writing and speaking
· Ability to effectively prioritize and execute tasks in a high-pressure, time-sensitive environment
· Experience with wide variety of technology hardware, software and troubleshooting
· Capable of multi-tasking and self-direction to meet goals
· Solid quantitative skills and strong data analysis skills and performance analysis skill
Results-Driven: Having a proactive, goal oriented approach to decision making.
· Capable of handling multiple projects / initiatives simultaneously and executing to completion
· Proven experience in translating strategies into actionable plans
Team Player: Having respect for colleagues.
· Proven team player with excellent communication and interpersonal skills who can effectively work with all levels of a global matrixed organization
Change Orientation: Able to adapt to changing demands and conditions.
· Act as a Change Management expert and enabler on various projects and programs across the business
Customer Focus: Providing exceptional service and quality to external and internal customer.
· Understanding and experience working in organizations that have centralized and de-centralized structures, to accommodate changing business requirements
Self-Awareness: Accepting responsibility for personal development and actions.
· Has clear objectives and strives to exceed them
· Takes ownership for personal career and skill development
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