Dräger
Website:
draeger.com
Job details:
About us
At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for
Life”
Purpose of the Role
We are looking for a highly skilled Sr. Executive – IT Infrastructure & System Support to manage and support IT infrastructure, network operations, and end-user services across our Pune office and branch locations in India. The ideal candidate will have strong hands-on experience in IT infrastructure, networking, Microsoft technologies, endpoint management, and technical troubleshooting.
This role requires ownership of day-to-day IT operations, infrastructure support, incident management, and collaboration with internal stakeholders, global IT teams, and external vendors to ensure seamless IT service delivery.
Key Responsibilities
IT Infrastructure & End-User Support
- Provide L2/L3 technical support for hardware, software, network, infrastructure, and connectivity-related issues.
- Manage day-to-day IT operations for Pune GCC and branch offices across India.
- Troubleshoot and resolve issues related to desktops, laptops, printers, operating systems, peripherals, and business applications.
- Ensure timely resolution of incidents and service requests while maintaining high user satisfaction.
Network & Security Management
- Monitor and maintain LAN/WAN, Wi-Fi, Internet connectivity, switches, routers, and firewalls.
- Support VPN, SD-WAN, network security solutions, and secure remote access.
- Perform infrastructure health checks, preventive maintenance, monitoring, and performance optimization.
- Collaborate with security teams on vulnerability management, patching, compliance, and endpoint security initiatives.
Microsoft & Endpoint Administration
- Administer and support Microsoft 365, Azure, Intune, Active Directory, and Windows environments.
- Manage endpoint compliance, device policies, user access, and software deployments.
- Support application installations, upgrades, and endpoint lifecycle management.
IT Operations & Projects
- Manage incidents, escalations, root cause analysis (RCA), and service improvements.
- Support infrastructure deployments, office expansions, migrations, system upgrades, and new site implementations.
- Maintain IT assets, software inventory, technical documentation, SOPs, and network diagrams.
- Coordinate with vendors, service providers, and internal teams for support, maintenance, and project execution.
Compliance & Governance
- Ensure adherence to IT security policies, access control standards, backup requirements, and compliance guidelines.
- Support IT audits, cybersecurity assessments, and remediation activities.
- Act as the IT SPOC for assigned locations and business functions.
Required Skills & Expertise
- Strong knowledge of IT Infrastructure, Hardware, Software, and Technical Troubleshooting.
- Hands-on experience with LAN/WAN, Wi-Fi, VPN, Firewall, and SD-WAN technologies.
- Strong experience with Microsoft 365, Azure, Intune, Active Directory, and Windows 10/11.
- Knowledge of Endpoint Security, Patch Management, and Vulnerability Management.
- Experience with ITSM tools such as ServiceNow and ITIL processes.
- Strong understanding of Incident, Change, Problem, and SLA Management.
- Experience in Infrastructure Deployments, Migrations, Upgrades, and New Site Setups.
- Exposure to PowerShell scripting and IT Automation will be an added advantage.
Qualifications
- Bachelor's Degree in any discipline.
- 7-10 years of experience in the relevant field
- Preferred certifications: CCNA, CCNP, Microsoft Azure, Intune, Cisco Meraki, Security, or equivalent Infrastructure certifications.
Additional requirements:
The selected candidate must be willing to travel regularly to branch locations across India as required for IT support, infrastructure maintenance, project implementation, and site-related activities.
The selected candidate will be required to undergo a mandatory 1-week training program in Mumbai as part of the onboarding process.
Candidates applying for this role should be comfortable with both domestic travel and onsite support responsibilities.
Why Join Us?
- Inclusive and diverse workplace culture.
- Professional growth and development opportunities.
- Flexible work arrangements and supportive policies.
Equal Opportunity Employer Statement
Draeger is an equal opportunity employer that values diversity at all levels. We welcome applications from individuals of all backgrounds, including but not limited to race, ethnicity, gender identity, sexual orientation, disability, and veteran status.
Application Process
Interested candidates can apply by submitting applying to the job role. If you have questions about the role or our inclusivity practices, feel free to reach out to careers.India@draeger.com
We look forward to welcoming diverse talent to our team!
Click on Apply to know more.
