Mythics, LLC
Website:
mythics.com
Job details:
Position - Senior Operations Specialist -Microsoft copilot studio and data operations
Location - Bangalore, India (On-site Hybrid)
Experience - 6 to 9years
Responsibilities
Microsoft Copilot Studio & Automation
- Design, build, deploy, and maintain Microsoft Copilot Studio agents to support business and operational processes.
- Gather business requirements and translate them into effective conversational AI solutions.
- Monitor agent performance, identify improvement opportunities, and optimize user experiences.
- Collaborate with business stakeholders to automate repetitive tasks and improve operational efficiency.
Data Analysis & Reporting
- Extract, analyze, transform, and validate data from multiple business systems.
- Develop recurring and ad-hoc operational reports, dashboards, and executive summaries.
- Perform data cleansing, manipulation, and reconciliation to ensure data accuracy and consistency.
- Generate insights and recommendations to support business decision-making.
- Establish data governance and reporting best practices.
- Operations Excellence
- Support business operations through process standardization, automation, and continuous improvement initiatives.
- Partner with cross-functional teams across Finance, Sales Operations, Delivery, and Leadership.
- Identify operational bottlenecks and recommend scalable solutions.
- Create and maintain process documentation, SOPs, and reporting frameworks.
Stakeholder Management
- Work closely with US-based teams from the Bangalore office and provide operational support during overlapping business hours.
- Present findings and recommendations to leadership and key stakeholders.
- Drive alignment across teams to ensure successful project execution.
- 6-10 years of experience in Operations, Business Operations, Data Analytics, Sales Operations, or related fields.
- Experience managing 1-5 employees supporting operational activities.
- Hands-on experience with Microsoft Copilot Studio, including creating and managing Copilot agents.
- Experience developing operational metrics, KPIs, and business reporting.
- Experience with Certinia (FinancialForce) and/or Salesforce.
- Experience with Power BI for dashboard development and business intelligence reporting. (Preferred)
- Exposure to Tableau for data visualization and analytics. (Preferred)
- Experience working with global teams, including US-based stakeholders. (Preferred)
Knowledge, Skills & Abilities
- Strong data analysis, data manipulation, and reporting skills.
- Advanced proficiency in Microsoft Excel and data management techniques.
- Strong problem-solving and analytical abilities.
- Excellent communication and stakeholder management skills.
- Knowledge of Microsoft Power Platform, including Power Automate and Power Apps. (Preferred)
- Understanding of AI-driven business process automation. (Preferred)
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