R3Naturals Pvt.Ltd.
Website:
r3naturals.com
Job details:
Spa Healer / Spa Therapist – Job Description
Organization: R3 Naturals Pvt Ltd
Position Overview / Scope
The Spa Healer plays a vital role in delivering professional, ethical, and experiential wellness services to spa guests. The therapist is responsible for providing high-quality therapeutic and aesthetic treatments, ensuring that every guest experiences relaxation, healing, and personalized care in accordance with R3 Spa Standards and SOPs.
The Spa Healer must maintain a calm, hygienic and welcoming treatment environment, understand guest needs, and recommend suitable therapies. The role also requires upselling spa services, encouraging positive guest reviews, maintaining treatment readiness and upholding the highest ethical and professional standards at all times.
Skills & Qualifications
- Previous experience as a Massage Therapist / Spa Therapist preferred.
- Certification from an accredited school of Massage Therapy or Aesthetics preferred.
- Excellent communication, interpersonal and guest service skills.
- Ability to remain calm, courteous and attentive to guest needs at all times.
- Physically fit with good stamina to perform multiple treatments during shifts.
- Strong understanding of wellness therapies, hygiene standards and professional spa etiquette.
Key Responsibilities
Guest Service & Treatment Delivery
- Deliver a variety of spa services including body therapies, massages, facials, manicure, pedicure and wellness treatments in a safe and professional manner.
- Ensure all treatments are provided in accordance with R3 Standard Operating Procedures (SOPs).
- Explain the treatment process, benefits and facility usage (steam/relaxation area) to guests before the service. Assist the guest wherever needed.
- Frequently check with guests during the treatment to ensure comfort, correct pressure and overall satisfaction.
- Offer water, detox water, face towels, or herbal beverages to guests before or after treatment when applicable.
- Anticipate guest needs and respond promptly with courtesy and professionalism.
- Ensure every guest completes the Health Assessment Form before treatment and the Guest Feedback Form after the service.
- Suggest and promote additional services, memberships, packages.
Guest Engagement, Upselling & Reviews
- Recommend and promote additional therapies, retail products, spa packages, and memberships based on guest needs.
- Actively participate in upselling treatments and memberships to enhance guest experience and support spa revenue.
- Encourage guests who enjoyed their treatment to share reviews on Google Reviews and Tripadvisor
- Maintain positive guest relations and ensure confidentiality of all guest information.
Treatment Room & Spa Ambience Management
- Ensure the treatment room is fully prepared before every session.
- Check that flowers, fragrance, lighting, music and overall spa ambience are perfectly set prior to guest arrival.
- Ensure massage bed setup is proper and comfortable for the guest.
- Confirm availability of all required supplies including linen, towels, slippers, bathrobes, disposables, oils, and treatment materials.
- Maintain cleanliness, hygiene, and organization of treatment rooms and spa areas as per R3 standards.
Spa Hygiene, Grooming & Professional Standards
- Maintain excellent personal grooming, hygiene and professional appearance at all times.
- Ensure personal grooming touch-ups are done regularly during the shift.
- Wear a clean and well-maintained uniform as per spa grooming standards.
- Maintain professional posture, etiquette & calm demeanor during guest interactions.
Operational Discipline & Shift Readiness
- Report to duty 30 minutes before shift time to complete duty meals and preparation.
- Ensure you are fully ready to serve guests at least 5 minutes before the start of your shift.
- Maintain a record of all treatments performed during your shift.
- Assist in maintaining smooth spa operations and treatment room readiness.
- Communicate professionally with the Spa Manager, Spa GRE, and fellow therapists.
- Ensure your daily attendance is marked daily on the designated attendance application.
Guest Safety & Ethical Conduct
- Follow all spa hygiene, safety and treatment protocols strictly.
- Handle guest concerns professionally and inform the Spa Manager or Spa GRE of any issues immediately.
- Handle inappropriate guest behavior as per R3 and hotel policies.
- Follow emergency procedures and report any accidents or incidents to management.
- R3 Naturals follows a strict zero-tolerance policy towards any unethical activity. All therapists must strictly adhere to company SOPs, professional ethics and spa conduct standards at all times.
Professional Expectations
- Maintain a positive, calm, and healing presence for guests.
- Continuously improve therapy knowledge and wellness skills.
- Represent the hotel and R3 Spa brand with professionalism, integrity, and excellence.
- Ensure all services consistently meet or exceed R3 service standards and guest expectations.
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